- Location
- Quezon City, Bridgetowne Zeta, Philippines
- Department
- Management
- Education
- Master
- Closing date
- Today
- Source
- Workday
Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The successful candidate will act as an internal consultant, bringing an objective, data-driven perspective to assess processes, document best practices, create governance frameworks, and contribute to the development of standardized operating procedures and functional handbooks.
Job title:
Job Description:
Key Responsibilities
Operational Assessment & Process Excellence
- Conduct end-to-end reviews of functional processes across multiple departments.
- Map existing workflows, identify process gaps, inefficiencies, and opportunities for optimization.
- Analyze how teams currently operate and recommend improvements to enhance efficiency, quality, and scalability.
- Support the development of future-state operating models and standardized processes.
Framework Design & Documentation
- Create comprehensive process maps, operating procedures, and governance documentation.
- Develop Standard Minimum Practices (SMPs) for assigned business functions.
- Document key deliverables, responsibilities, decision-making frameworks, and performance expectations.
- Contribute to the creation of functional handbooks and knowledge repositories that improve onboarding and role clarity.
Business Analysis & Problem Solving
- Gather and analyze quantitative and qualitative data to support business recommendations.
- Conduct root-cause analysis on operational challenges and performance gaps.
- Develop insights and recommendations through data-driven assessments.
- Prepare executive-level reports, presentations, and business cases for leadership review.
Strategic Projects & Transformation
- Participate in enterprise-wide transformation initiatives and special projects.
- Collaborate with cross-functional stakeholders to implement process improvement initiatives.
- Support change management efforts and adoption of new operating frameworks.
- Monitor project milestones, risks, and business outcomes.
Stakeholder Management
- Partner with functional leaders to understand business objectives and operational requirements.
- Facilitate workshops, process reviews, and working sessions with stakeholders.
- Build relationships across departments to ensure alignment and successful project execution.
Basic Qualification
- Recent MBA Graduate (2025 or 2026 only) with undergraduate degree in any of the following courses: Business Management, Industrial Engineering, Operations Management, Management Engineering, Economics, Data Analytics, Finance, or related disciplines.
Preferred Qualifications
- Strong academic track record with demonstrated leadership experience.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong verbal and written communication abilities.
- Proficiency in Excel, PowerPoint, and data analysis tools.
- Ability to work with large datasets and translate insights into actionable recommendations.
- Demonstrated curiosity, learning agility, and willingness to challenge existing processes constructively.
Preferred Competencies
- Process Mapping & Continuous Improvement
- Business Analytics
- Project Management
- Stakeholder Management
- Strategic Thinking
- Documentation & Knowledge Management
- Change Management
- Problem Solving
- Data Visualization & Reporting
Success Measures
Within the first 6-12 months, the associate will contribute to:
- Assessment of critical business functions and operating practices.
- Development of standardized process frameworks and documentation.
- Creation of process maps and governance structures.
- Establishment of Standard Minimum Practices across business functions.
- Improvement initiatives that increase operational consistency, efficiency, and scalability.
- Development of organizational handbooks and knowledge resources that support employee effectiveness and business growth.
Ideal Candidate Profile
An intellectually curious, highly analytical individual who enjoys solving complex business problems, challenging conventional approaches, and designing scalable processes. The candidate should be comfortable working across functions, engaging with senior leaders, and driving structured improvements in a fast-growing organization.
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