Sr. IT Ops Analyst

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll work under minimal supervision on data center management, maintenance, installs and decommissioning, performance, and incident management, as well as technical support activities.

KEY ACCOUNTABILITIES

• Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio
• Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.
• Manage remote sites as well as schedule/monitor work performed by third party vendors.
• Business Continuity Plan Management, assuring our BCP documentation is current and approved by management
• Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintaining corporate databases and ensuring compliance with internal and external audit regulations.
• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Promptly schedule equipment installs and cabling request, engage partners. plan parallel work streams when possible.
• Partner closely with stakeholders to improve production environment stability.
• Leads the support of Data Center infrastructure
• Reviews, participates, and implements procedures.
• Research industry standards, best practices and new innovations in technology and makes recommendations.
• Provide quality service and solutions consistent with objectives and client requirements.
• Effectively handle incident management for outages.
• Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
• Proficient with fluke testers and fiber testers, and scanners
• Knowledge of interrelated power, space, and cooling as it relates to Data Centers
• Provide expertise to other functional areas (technology, trends, and processes).
• Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• Deploy base infrastructure components for all environments.
• Follow change management procedures. ensure proper testing, sign-off, monitoring.
• Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
• Use meaningful metrics to monitor environment's performance.
• Participate in disaster recovery planning (Define, Review, Test).
• Traveling between sites is required occasionally

EXPERIENCE & EDUCATION

• Structured Copper & Fiber Cabling and industry standard knowledge
• Fiber Testing & Troubleshooting expertise
• Knowledge of PDUs  & Power/cooling in a datacenter
• On Call Support
• DCIM Tool knowledge
• Rack & Stack Server/Network/Storage Installation
• Cable Management & Labeling
• Extensive knowledge with vendor management, data center operations, documenting and writing processes. Working knowledge of network engineering, data center applications, client\ server computing, and production operations support.
• Strong financial management skills in budgeting, forecasting and cost control
• A deep understanding of the interdependent relationship between infrastructure and the applications/ services they enable as well as the critically of maintaining strong connections between the respective teams within IT
• Ability to see the “big picture” across such areas as the private and public cloud hosted infrastructure and services. In addition to physical DC security, telecommunications, enterprise storage.
• Functional understanding of project management principles and their application to infrastructure projects and teams
• Demonstrated ability to apply technology solutions to business problems and work with teams globally
• Ability to work independently in a senior/lead role on a diverse range of tasks and coach/educate others.
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Experience as a subject matter expert and consultant who can impart technical guidance and engage in highly complex troubleshooting/problem resolution.
• Working knowledge of Service Now and Microsoft products
• College degree in technology related major preferred or Undergraduate Degree or Technical Certificate.
• 5-10 years of data center management with extensive experience working with IT hardware, databases, and Ethernet cable infrastructure
• Proven ability to learn new technologies quickly to a high level of proficiency
• Service Now, Microsoft Office

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet