Duty Manager

Overview

 

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

 

Job Summary

 

Manage, motivate and engage staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values.Ensure the implementation of the Corporate and local Safety, security and quality standards in compliance with authority’s, regulator’s, industry and/or customer requirements

 

Your activities

 

• Lead by example to deliver consistently great service to our customers
• Manage, motivate and engage employees by providing an open feedback culture and managing performance on a regular basis
• Ensure compliance with all Swissport's corporate and airline safety and security procedures in order to meet/exceed regulatory standards
• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers and operations requirements
• Monitor and manage overtime payments on a daily basis, identifying issues and finding solutions to stay within targeted budgets
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports
• Ensure communicating all new procedures to the relevant area (read and sign process / briefing)
• Make spot daily checks on all areas in order to highlight any weakness and come back with action plan and solutions.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues/conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Ensure senior management is informed of important issues such as flight irregularity in a timely manner   

       QHSE

• Support the implementation of the Safety Management System and the Quality System according to ISO standards (I.E 9001,14001,45001…);
• Report any event related to non-compliance of the Safety Standards to the DQHSE

 

Your profile

 

Education:

• Bac+4 in Management or equivalent.

Experience:

• 5 to 8 years of industry experience.

• Previous experience as a PAX/RAMP Senior Supervisor or PAX/RAMP Supervisor or Duty Manager is highly desirable.

Key Skills:

• Strong written and verbal communication skills.

• Fluency in English, French, Arabic (additional languages are a plus).

• Proficient in Microsoft Office Suite, CIES Systems, and other IT tools.

• Familiarity with radiocommunication tools and the phonetic alphabet.

• Knowledge of SPI, security, and DGR (Dangerous Goods Regulations) standards and procedures.

Competencies and Attributes:

• Committed to continuous improvement and operational excellence.

• Self-motivated and proactive with strong time-management and multi-tasking abilities.

• Effective under pressure and capable of meeting deadlines.

• Strong leadership and team collaboration skills.

• Flexible and adaptable to work various shifts, including days, evenings, nights, weekends, and holidays.

• Willingness and ability to work in inclement weather conditions.

Travel Requirements:

• Willing to travel nationally and internationally as required.

 

 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

 

Join Swissport today and be part of a team that connects the world of aviation!