Enhanced Support Volunteer

• Providing harm reduction advice in office settings (e.g. phone support) and outreach (home visits with staff, at other services)
• Provide support for clients with any unmet needs (e.g. health, housing, benefits, criminal justice)  
• Supporting clients to access appointments e.g. attending with them to the hospital

• Supporting staff with home visits

• Provide suitable emotional support for clients   
• Adhere to risk management, health and safety guidelines and any relevant policies relating to the role   
• Help to complete comprehensive assessments & any other relevant paperwork, including writing up notes
• Potential to work up to recording information on SystmOne (our internal system) and co-working on a caseload

• Supporting staff with admin responsibilities such as phoning GPs, making pre-assessment phone calls with clients, phone check ins
• Attending team meetings where possible

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: