CRM Architect

Job Title:

CRM Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

We are seeking a seasoned Senior D365 CRM Architect to lead the end-to-end design, implementation, and optimization of Microsoft Dynamics 365 CE (Customer Engagement) solutions. The ideal candidate will have deep expertise in Dynamics 365 CRM modules, Power Platform, and Azure integration, with a proven track record of delivering enterprise-grade CRM solutions that align with strategic business goals.

Key Responsibilities:

• Serve as the lead architect for D365 CRM implementations, upgrades, and integrations

• Design scalable, secure, and performance-optimized D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules.

• Translate complex business requirements into robust architectural designs and solution blueprints.

• Oversee solution configuration, customizations (including plugins, workflows, Power Automate), and data migrations.

• Provide technical leadership and guidance to delivery teams including developers, consultants, and testers.

• Collaborate with stakeholders across IT, business units, and external vendors.

• Drive governance around D365 customizations and Power Platform components.

• Ensure adherence to Microsoft best practices and enterprise architecture standards.

• Lead performance tuning, code reviews, and quality assurance efforts.

• Stay current on D365 roadmap and recommend new capabilities where appropriate.

• Working with leadership to budget a project

• Pre-sales experience (ideally if we can find someone with some that would be ideal, but willing to upskill and train if have the acumen). 

Required Qualifications:

• 8+ years of experience with Microsoft Dynamics CRM / D365 CE, including multiple full-cycle implementations.

• Strong understanding of Power Platform (Power Apps, Power Automate, Dataverse).

• Expertise in data modeling, integrations (Azure Logic Apps, APIs), and security models in D365.

• Hands-on experience with Dynamics SDK, JavaScript, C#, and custom plugin development.

• Experience with CI/CD for D365 using Azure DevOps.

• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

• Microsoft Certified: Power Platform Solution Architect Expert or equivalent certifications.

• Experience integrating with ERP systems (e.g., Dynamics 365 Finance & Operations).

• Knowledge of Dynamics 365 Customer Insights, Omnichannel, or Voice of the Customer.

• Background in industries such as finance, healthcare, or public sector is a plus.

Salary Range:

The base salary range for this position is $95,720- $150,417 CAD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 8/24. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

#WFH

#LI-Remote

#Concentrix

Location:

CAN, NS, Work-at-Home

Language Requirements:

Time Type:

Physical and Mental Requirements: 

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement:

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected].  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI):

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE