Reentry & Recovery Operations Coordinator - Juneau

Description

Reentry & Recovery Operations   Coordinator

Last revised date: 8/2026

Department:   Community & Behavioral Services - Reentry & Recovery

Location:   Juneau

Note:  Regular Hours  11am-7:30pm  

Exemption   Status: Non-Exempt 

Pay   Grade(s): 10/11 ($33.62 - $36.98+ DOE) 

Purpose: The Reentry & Recovery Operations Coordinator is   responsible for coordinating the day-to-day residential operations,   logistics, facilities, supplies, and operational systems of the Tribe’s   Reentry & Recovery Program across multiple transitional recovery   residences. The incumbent ensures the houses are safe, adequately staffed,   organized, supplied, and consistently operated in accordance with established   program policies and procedures.

Under the direction of the Reentry & Recovery   Administrator, the Operations Coordinator directly supervises Participant   Advisors and coordinates staffing schedules, coverage, residential   procedures, property needs, inspections, maintenance requests, transportation   resources, safety systems, and other operational activities necessary to   maintain reliable 24-hour residential services.

The operations Coordinator works closely with the   Senior Case Manage/Social Worker, Participant Success Specialists, R&R   Coordinator, and other program staff to ensure residential operations support   participant recovery, stability, accountability, and successful community   reintegration. The position serves as the primary operational link between   the program’s residential properties and the Reentry & Recovery   Administrator.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Coordinate the day-to-day   operations of all Reentry & Recovery residential properties and ensure   each residence is safe, functional, appropriately staffed, adequately   supplied, and operated consistently with established program expectations.

· Directly supervise Participant   Advisors, including the Day/Float Participant Advisor, and provide regular   supervision, coaching, training, work direction, performance feedback, and   accountability.

· Develop and maintain Participant   Advisor schedules and coordinate planned and unplanned coverage to ensure   appropriate staffing across all residential properties.

· Review and approve routine schedule   adjustments and leave requests within delegated authority and promptly   address anticipated staffing or coverage gaps.

· Coordinate Participant Advisor   orientation and training and ensure staff understand residential procedures,   emergency response, participant boundaries, confidentiality, incident   reporting, curfew procedures, substance-testing protocols, safety expectations,   and required communication practices.

· Monitor Participant Advisor   performance and address routine performance concerns through coaching,   training, and corrective guidance; promptly elevate significant or recurring   personnel concerns to the Reentry & Recovery Administrator.

· Conduct regular check-ins with   Participant Advisors and ensure effective communication between overnight,   daytime, and program staff.

· Review Participant Advisor shift   communications, residential logs, curfew documentation, testing records,   incident reports, and other operational documentation for completeness,   accuracy, timeliness, and appropriate follow-up.

· Ensure consistent implementation of   established residential policies, house expectations, curfew procedures,   approved substance-testing procedures, visitor expectations, safety   requirements, and other operational protocols across all program residences.

· Coordinate routine house   inspections and monitor cleanliness, safety, room condition, common areas,   supplies, furnishings, equipment, and compliance with established residential   standards.

· Identify facility, maintenance,   repair, safety, security, or property concerns and coordinate timely   resolution with Tribal facilities staff, vendors, landlords, or other   responsible parties as appropriate.

· Maintain and track maintenance   requests and follow through to ensure identified property concerns are   appropriately resolved.

· Coordinate participant move-in and   move-out logistics, including room readiness, keys, furnishings, supplies,   property condition documentation, and communication with appropriate program   staff.

· Coordinate room turnover between   participants and ensure rooms are appropriately cleaned, inspected,   furnished, supplied, and ready for occupancy.

· Maintain adequate inventories of   household supplies, cleaning products, linens, safety supplies, testing   supplies, office materials, and other operational resources required by the   residences.

· Coordinate ordering, purchasing,   receipt, distribution, storage, and inventory of program and household   supplies in accordance with established purchasing procedures and delegated   authority.

· Monitor program equipment,   furnishings, keys, safety equipment, vehicles, and other assigned assets and   report loss, damage, replacement needs, or other concerns.

· Ensure transportation resources are   used safely, efficiently, and in accordance with Tribal policies and program   procedures.

· Coordinate routine operational   calendars, including inspections, maintenance, safety checks, vehicle   servicing, supply ordering, staff coverage, house activities, and other   recurring residential requirements.

· Monitor residential safety and   emergency-preparedness systems, including fire extinguishers, smoke and   carbon monoxide detectors, first-aid supplies, naloxone availability,   emergency contact information, evacuation procedures, and other required   safety resources.

· Ensure Participant Advisors   understand and consistently follow emergency, safety, security,   incident-reporting, and after-hours escalation procedures.

· Respond to or coordinate response   to operational issues and residential emergencies within the scope of the   position and promptly notify the Reentry & Recovery Administrator of   significant incidents, safety concerns, property damage, staffing emergencies,   or other elevated risks.

· Review incident reports involving   residential operations and ensure appropriate operational follow-up is   completed.

· Communicate promptly with the   Reentry & Recovery Administrator regarding significant residential,   staffing, facilities, transportation, safety, or operational concerns.

· Collaborate with the Senior Case   Manager and Participant Success Specialists when participant circumstances   affect residential operations while maintaining appropriate distinctions   between operational responsibilities and participant case management.

· Reinforce established program and   house expectations consistently while referring individualized   participant-service decisions, case-plan concerns, behavioral agreements,   admission or discharge recommendations, and other case-management matters to   the appropriate participant-services staff or Reentry & Recovery   Administrator.

· Collaborate with the R&R   Recovery Coordinator regarding purchasing documentation, invoices, records,   schedules, reporting needs, participant move-in and move-out documentation,   and other administrative processes related to residential operations.

· Assist the Reentry & Recovery   Administrator in developing, reviewing, implementing, and improving   residential procedures, operational workflows, safety practices, staffing   plans, and continuity-of-operations procedures.

· Identify recurring operational   problems, staffing patterns, property concerns, transportation barriers,   supply needs, and workflow inefficiencies and recommend practical   improvements to the Reentry & Recovery Administrator.

· Maintain accurate operational   records, schedules, inventories, inspection records, maintenance logs,   vehicle records, safety documentation, and other assigned records.

· Participate in staff meetings,   management meetings, trainings, quality-improvement activities,   emergency-preparedness activities, and program planning as assigned.

· Foster a residential environment   that promotes safety, accountability, dignity, respect, recovery, cultural   connection, and participant independence.

· Maintain confidentiality and comply   with HIPAA, 42 CFR Part 2, Tribal policies, and other applicable   confidentiality and records-management requirements.

· Maintain required training and   professional certifications.

· Provide operational coverage or   direct residential support when necessary, during staffing shortages,   emergencies, or other circumstances necessary to maintain safe program   operations.

· Perform other related duties as   assigned.

Requirements

Knowledge, Skills &   Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

· Knowledge of residential program   operations, supportive or transitional housing, recovery-oriented   environments, and basic principles of reentry and community reintegration.

· Knowledge of staff supervision, scheduling, coaching, performance management, training, and workplace   accountability.

· Knowledge of residential safety, emergency preparedness, incident response, security practices, and risk   identification.

· Knowledge of facilities   coordination, property maintenance, inspections, supply management, inventory   control, and residential logistics.

· Knowledge of vehicle and   transportation coordination, scheduling, maintenance tracking, and related   operational documentation.

· Knowledge of purchasing, invoices, procurement processes, inventory systems, and basic budget controls.

· Knowledge of confidentiality, professional boundaries, HIPAA, 42 CFR Part 2, and secure handling of   participant information.

· Knowledge of trauma-informed, culturally responsive, person-centered, and recovery-oriented practices.

· Ability to supervise employees   working independently across multiple residential properties and varied   schedules.

· Ability to develop staffing   schedules, anticipate coverage needs, coordinate relief staffing, and respond   effectively to unexpected absences.

· Ability to establish clear   expectations, provide constructive feedback, coach staff, address routine   performance concerns, and escalate significant concerns appropriately.

· Ability to coordinate multiple   residential properties, operational priorities, deadlines, maintenance needs, transportation requests, and staffing requirements simultaneously.

· Ability to identify safety, facility, staffing, and operational risks and take appropriate action within   established procedures.

· Ability to respond calmly and   effectively to emergencies, conflicts, unexpected situations, and competing   priorities.

· Ability to distinguish residential   and operational responsibilities from case-management, clinical, and   program-administration responsibilities.

· Ability to communicate effectively   and professionally with participants, employees, managers, Tribal   departments, vendors, facilities personnel, and community partners.

· Ability to maintain accurate   schedules, logs, inventories, inspection records, maintenance records, vehicle records, and other operational documentation.

· Ability to analyze recurring   operational problems and develop practical solutions that improve safety, consistency, efficiency, and continuity.

· Ability to work independently, exercise sound judgment within delegated authority, and promptly seek   management guidance when appropriate.

· Ability to maintain   confidentiality, professional boundaries, fairness, reliability, objectivity, and cultural humility.

· Ability to use Microsoft Office, scheduling systems, electronic records, purchasing systems, spreadsheets, email, and virtual communication platforms.

· Familiarity with Tlingit, Haida, and Tsimshian cultures, values, communities, and systems of care.

Minimum   Qualifications (education, experience, skills):

· Associate degree in Business Administration, Public Administration, Human Services, Criminal Justice, Facilities Management, Hospitality, Behavioral Health, or a related field; or   an equivalent combination of education, training, and progressively   responsible relevant experience.

· Three years of progressively   responsible experience in residential services, housing, operations, facilities, human services, behavioral health, recovery services, corrections, hospitality, property operations, or a closely related field.

· At least one year of experience   providing lead work, staff supervision, scheduling, training, or coordination   of employees working across multiple shifts or locations.

· Demonstrated experience   coordinating operational activities such as scheduling, facilities, transportation, purchasing, supplies, inventory, safety, or property needs.

· Ability to work effectively with   individuals affected by incarceration, substance use, behavioral health   concerns, homelessness, housing instability, or other significant barriers to   community reintegration.

· Valid driver’s license.

· Ability to meet applicable   criminal-background-check requirements.

· CPR, First Aid, and naloxone   certification, or ability to obtain them within the required period.

Preferred   Qualifications (education, experience, skills):

· Bachelor’s degree in Business Administration, Public Administration, Human Services, Criminal Justice, Facilities Management, Behavioral Health Administration, or a related field.

· Three or more years of supervisory, lead, or operations-coordination experience.

· Experience supervising employees   working evenings, overnight shifts, weekends, or at multiple locations.

· Experience working in recovery   housing, transitional housing, supportive housing, residential treatment, shelters, corrections, reentry services, behavioral health, or another   24-hour residential environment.

· Experience coordinating facilities, property maintenance, vehicles, transportation, purchasing, inventory, or   emergency-preparedness systems.

· Experience working with Alaska   Native or American Indian individuals, families, and communities.

· Training in trauma-informed care, motivational interviewing, crisis response, de-escalation, suicide   prevention, substance use disorders, or recovery-oriented practices.

· Knowledge of Tlingit, Haida, and   Tsimshian cultures and traditions.

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· The   majority of work is performed in a professional office setting and is   generally sedentary, requiring routine walking, standing, bending, and   carrying of items weighing less than 40 lbs

Work Environment. The work environment characteristics   described here are representative of those an employee encounters while   performing the essential functions of this job:

· Work occurs in office, residential, correctional, and community settings. 

· Regular travel among three program properties and   partner locations is required. 

· Occasional evening, weekend, or after-hours response   may be required. 

· The incumbent may participate in an on-call   escalation structure. 

· The position may involve contact with individuals   experiencing intoxication, withdrawal concerns, emotional distress,   behavioral health symptoms, interpersonal conflict, or legal challenges. 

· Routine walking, standing, sitting, bending, reaching, driving, and carrying items weighing up to 40 pounds may be   required. 

· Some travel by small aircraft or ferry may be   required.