TAX TAG CLERK I

Minimum Qualifications:
High School Diploma or GED required; supplemented by one year of experience in administrative, recordkeeping, or customer service work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must be bondable.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Veterans’ Preference:

Qualifying veterans will be given preference in the form of a guaranteed invitation to interview for any position to which they applied and have been found to have met the minimum qualifications. Veterans’ preference provides for hiring preference on initial appointment only. To see the full Fulton County Veterans’ Preference Policy and Procedure, click here.

Examination:
The examination will consist of an evaluation of education and experience accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED. PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS. WE DO NOT ACCEPT ADDITIONAL INFORMATION AFTER APPLICATIONS ARE RECEIVED BY THE DEPARTMENT OF HUMAN RESOURCES MANAGEMENT.

Purpose of Classification:
The purpose of this classification is to perform specialized, administrative, and customer service duties within assigned tax office. Responsibilities may include the processing of taxes, tags, titles, registrations and disabled placards for customers, mortgage companies, and dealerships; investigating and resolving problems related to tax accounts and tax code interpretations; and preparing reports from computer system data. This classification is distinguished from the Tax Clerk II in that this class provides direct customer service and general assistance to taxpayers in the assigned tax office, whereas the latter resolves the more difficult questions and issues and is responsible for a specific tax program.
 

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Provides customer service: assists customers in-person, by phone, or by mail/email; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to tax accounts, tax code interpretation, and Tax Commissioner's procedures; directs to appropriate department or individual as necessary.

Manages money: verifies money inventory at the beginning of the day; verifies all money transactions through calculation and computer prints appropriate tallies and documentation; and weighs money and verifies amounts before turned in at the end of the day.

Receives property tax payments, fines and fees: verifies accuracy of amount, tax district, address, and proper exemptions on tax bills; utilizes appropriate system, i.e. motor vehicle, property tax, solid waste, timber tax, mobile homes to ensure that correct amount is collected;  verifies that checks are written for the correct amount, made payable to Fulton County Tax Commissioner's Office, dated within 60 days of transaction, signed by the maker, and have a matching legal and numerical amount; ensures tag number and daytime phone number of taxpayer are written on the check; receives cash and gives appropriate change; and reconciles daily activity and balances.

Analyzes, interprets and evaluates information obtained from State Motor Vehicle Records and other legal instruments to determine legal ownership and proper course of action regarding motor vehicle registration and titling: verifies that sufficient documents have been presented to identification, proof of residency, correct ownership, and perfection of lien; issues license plates types; issues correct year decal and  handicap decals as mandated; monitors assigned inventory to insure correct issuance is made.

Analyzes, interprets and evaluates information obtained from tax digest to print property tax bills, solid waste bills, mobile home bills, timber tax bills, and collect property tax payments; processes and validates payments and issue receipts using IAS Tax System; verifies legal status of property tax liabilities to administer accounts according to Local, State, and Federal laws and regulations; determine whether liens have been issued or transferred on delinquent accounts; pulls lien documents to determine if paid in full; stamps and signs paid, satisfied and canceled as appropriate and submits to Courthouse; reconciles daily activity and balances.

Conducts research to resolve complex tax issues: responds to taxpayer correspondence; interacts with customers regarding issues concerning tax issues regarding tax bills, tax laws and regulations, city and county ordinances, solid waste procedures, assessments and valuations, exemptions, bankruptcy, widow years' support, condemnations, liens, rejected payments, and other tax related issues; refers difficult questions to supervisor/manager for resolution.

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: reviews and edits tax and ownership data in tables and printouts; receives and reviews various documentation, which may include bills, adjustments, ownership documentation, court documents, checks, renewal notices, cash, and other items related to work assignment; reviews, completes, processes, forwards or retains as appropriate.

Prepares or completes various forms, reports, correspondence, and other documentation: prepares and presents reports for meetings and special projects; according to area of assignment may prepare adjustments, control logs, disposition sheets, spreadsheets, payment plans, statistical reports from computer system data, and others as required; and maintains computerized and/or hardcopy records.

Additional Functions:
Performs other related duties as required.

Team cohesion and communication: Communicates clearly within a unit-like environment to coordinate tasks, relay information accurately, and support seamless workflow across customer-facing operations.

Safety and risk awareness: Applies disciplined attention to compliance, identity verification, and fraud-prevention procedures, ensuring secure handling of sensitive documents and personal information.

Technical and equipment proficiency: Operates office systems, identification scanners, government databases, and record-keeping software with the precision and accountability learned from military equipment handling.

Performance Aptitudes:

Data Utilization: Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form.  Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change