Apprentice, Gaming Technician

Summary Statement:

The Gaming Technician, reporting to the Gaming Technical Manager, is responsible for the comprehensive management of slot machines and other gaming assets. This includes installation, relocation, removal, configuration, repair, and maintenance. The role ensures all work is performed accurately and appropriately. Additionally, the Gaming Technician will handle repairs and maintenance for card shufflers, chippers, table game signage, sensors, and other related products.

Primary Job Duties: Includes but is not limited to:

• Ensures all Resorts World core values and property and department standards are implemented and applied.
• Responsible for the maintenance and servicing of casino assets which are not limited but can include: machine lights, bill validators, monitors, TITO printers, filters, other moving parts, signage, player tracking, chippers, shufflers, sensors, table layouts, and other machine peripherals.
• Performs the installation, relocation, removal, and game conversion of slot machines in accordance with regulatory compliance, approved policies, and internal controls.
• Verifying all machine configurations are accurate and match supporting documentation.
• Works with other casino personnel to perform guest service recovery, payment of jackpots, and fix machine malfunctions.
• Delivers and maintains a high degree of guest service.
• Maintain appearance and cleanliness of all machines.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Willingness to work weekends, holidays, various shifts, and overtime as needed.
• Working knowledge of electronic circuitry or mechanical aptitude.
• Understanding of slot machine functionality and play matrix.
• Experience repairing table games equipment such as card shufflers, chippers, signage, and reader boards.
• Ability to maintain accurate records of repairs and maintenance activities.
• Proficiency in reading, analyzing, and interpreting documents such as policy manuals, maintenance instructions, and related materials.
• Knowledge and experience with cabling and networking.
• Proficiency with Microsoft Office products.
• Ability to safely use tools and power equipment.
• Effective communication skills to respond to inquiries from employees or guests.

Preferred:

• Experience working with Konami’s Synkros system preferred.

Minimum Education and Experience:

• At least 21 years of age.
• High School diploma or equivalent.
• Minimum of 1 year of experience in the slot gaming technical field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following: Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in a hotel/casino environment.
• Tolerance to varying conditions of noise level, temperature, illumination, and air quality.
• Regularly required to talk, hear, walk, and use hands to handle objects, tools, or controls.
• Prolonged periods of sitting and standing.
• Frequent bending and reaching.
• Ability to transport, push, pull, lift, and maneuver items weighing up to 50 lbs. or more.
• Eye/hand coordination.
• Compliance with policies, procedures, job descriptions, daily memorandums, chemical labels (SDS), and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.