Spa Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Role and Responsibilities:

• To ability to manage and oversee all the Spa area (Spa, Gym, Changing Room, Retail, Guest Activities, libirary & Lounge, support services).
• The ability to arrange the training of the Spa to standards.  Also assist the Training Manager in the training of all Spa Department Staff.
• The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to assistance with policies, philosophy and objectives for the Spa.
• The ability to interview and select job applicants as well as supervise, discipline and give performance evaluations for pool employees.
• The ability to schedule staff and complete payroll records in accordance with budgeted guidelines.
• The ability to work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools.
• The ability to be responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation.
• The ability to coordinate personal training with outside contractors and employees and to guarantee a high level of service and adequate availability.
• The ability to maintain the Poolside as a safe environment and in accordance with all health department regulations.
• The ability to oversee the cleanliness of the fitness area, pool deck, and patio terrace and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends.
• The ability to interact with guest, providing full knowledge and assistance for maximum guest usage in a  friendly but unobtrusive manner with all guests.
• The ability to utilize all computer systems relevant to the departments.
• The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
• The ability to maintain a log (Lotus Notes) with important information to be passed onto management.
• The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.
• The ability to issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• The ability to anticipate, in advance, all materials and supplies and assure their availability
• The ability to communicate with other departments to ensure a supporting team of professionals
• The ability to be certified in CPR (Cardiopulmonary Resuscitation).
• The ability to be cross-trained in all functions of the spa where appropriate.       
• The ability to perform other tasks or projects as assigned by hotel management and staff.

Skills and Abilities:

• Reading, writing and oral proficiency in the English language.
• Previous supervisory or management experience required.
• College degree in Hotel and Restaurant Management preferred.
• Thorough knowledge of service, cost control, labor controls, menu writing, maintenance, merchandising and accounting