Sr Business Analyst, Applied Intelligence

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Senior Business Analyst serves as the critical link between business stakeholders and technical teams (development, data science, data warehouse and infrastructure) by translating prioritized business needs into detailed technical and data requirements for proposed analytic solutions. The individual acts as a trusted advisor to technical delivery teams, applying back-end data knowledge to ensure requirements are complete, feasible, and buildable, surfacing data quality, structure, and integration considerations early enough to prevent rework. This role is dedicated to supporting our Operations (e.g., claim adjudication, payment integrity), Experience (e.g., member call center, digital and member portal teams, member experience), and Commercial (e.g., sales, marketing) teams, developing the domain depth in each area needed to translate business needs into technical designs that reflect how these teams' data and processes actually work. The Senior Business Analyst shapes business use cases into the detailed specifications, data mappings, and technical designs that delivery teams need to execute.

You Will

• Partners with business stakeholders, particularly in the Member Experience, Operations and Commercial functions to solve complex business problems by designing custom data and analytics solutions to support informed decision-making in pursuit of critical outcomes for SCAN
• Interprets and develops business requests into well-defined requirements and acceptance criteria, using sound business acumen and deep understanding of data and technical platforms within the context of the operating environment.
• Collaborate with development teams and stakeholders to identify business needs, evaluate AI-driven and data analytics solutions, and recommend scalable technology approaches that align with business objectives, technical capabilities, and enterprise data strategy.
• Responsible for exploratory data analysis, as well as creation of wireframes, mock-ups, and proofs of concept to ensure the scope of work presented to delivery teams will meet the needs of the business.
• Develop and maintain actionable hybrid Functional Design Documents (FDDs)/Technical Design Documents (TDDs), and user stories to support solution delivery, while serving as the primary liaison between business stakeholders and technical teams to clarify requirements, define business rules, and facilitate issue resolution throughout the development lifecycle.
• Collaborate with development teams and stakeholders to identify business needs, evaluate AI-driven and data analytics solutions, and recommend scalable technology approaches that align with business objectives, technical capabilities, and enterprise data strategy
• Leads User Acceptance Testing (UAT) along with business users against documented acceptance criteria and exercises judgement in considering modifications or enhancements that should be incorporated in the current development cycle.
• Continuously expands expertise in business processes, applications, data domains, and industry practices to support effective requirements analysis, solution design, and stakeholder engagement.
• Provides thought leadership and promotes best practices to deliver effective, user-friendly and sustainable solutions.
• Apply advanced analytic techniques to solve business problems and address needs.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor's Degree in Business, Statistics, Analytics, or Technology related discipline or equivalent experience
• Comfortable interviewing and presenting to all levels of management.
• Experienced in creating best-in-class solutions with BI tools (e.g., Power BI, Tableau, SSRS) with demonstrated ability to design effective and easy to use interfaces for a wide range of personas.
• Knowledge of operations and data utilized in Medicare Advantage or other managed care models, with emphasis on claims, coding, membership and experience datasets
• Strong understanding of data warehousing concepts and familiarity with cloud platforms (Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Snowflake, Databricks).
• Experience with querying and manipulating data structures in on-premises or cloud data warehouses (SQL, Snowflake, Databricks, SSIS).
• Familiarity with AI tools and techniques, machine learning, data science, and advanced statistical techniques and concepts.
• Able to work in a scaled Agile framework.
• Experienced working with both onshore and offshore development teams.
• Understanding of health plan strategic objectives, especially around member experience
• Ability to translate vague business questions into structured analytical problems, and work with technical colleagues to architect and deliver solutions
• Proficient in mapping existing workflows and identifying pain points or inefficiencies
• Facilitates stakeholder interviews, requirement-gathering workshops, and sprint planning
• Manages a backlog of competing priorities and aligns analytics deliverables with business value
• SQL proficiency for querying and validating data (Snowflake, SQL Server, etc.).
• Familiarity with data visualization tools such as Power BI, Tableau, or SSRS
• Understanding of data models and ability to collaborate with data engineers (e.g., star schema, data marts).
• Conducts detailed interviews to elicit and document business needs
• Writes clear user stories, acceptance criteria, and use cases
• Understands the lifecycle of analytic product development (from ideation to delivery)
• Participates in sprint planning, backlog grooming, and UAT testing; tracks progress in tools like Azure DevOps / Jira
• Appreciates importance of data quality, privacy, and stewardship
• Works with data governance teams to align analytics with master data management, security, and compliance
• Comfortable shifting between strategic and tactical work, or across domains (e.g., member experience, commercial, operations).
   

What's in it for you?

• Base salary range: $106,200 to $182,983 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)