Manager, Order Management

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission:  To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. 

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

ROLES AND RESPONSIBILITIES

·         Manage personnel performance and the distribution of work to ensure the necessary resources are available and performing in a manner that supports the short term and long-term needs of the business and meets customer expectations

·         Ensure ownership for orders is maintained within the team throughout the entire order life cycle, including cash collection efforts as needed

·         Collaborate with other functional departments to drive the timely and accurate execution and completion of all customer-facing actions necessary to support order delivery and payment schedules

·         Analyze data and distribute various functional metrics

·         Analyze data and provide direction to the EDI, embellishment and order management teams

·         Manage process analysis including the documentation of existing processes, the facilitation of process improvement sessions and recommendations for efficiencies through systems improvements

·         Manage the implementation of improvements to current business systems and / or processes

·         Provide oversight across platforms and functional areas to ensure that end-to-end processes and data flow seamlessly

·         Define and drive documentation of standard business processes and related systems flow to ensure for cross functional clarity of order management processes

·         Serve as subject matter expert for SAP order management systems and business processes

·         Develop, train, and provide work direction of direct reports

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TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

·         Highly proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)

·         Highly proficient in SAP and Business Objects (or similar reporting tool)

·         Proficient in Microsoft Excel modeling, with experience building and managing large data

·         Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner

·         Ability to manage and mentor a team

·         Ability to work effectively and collaboratively with cross-functional teams and stakeholders

·         Ability to travel internationally and domestically

·         Deadline-driven with a strong sense of urgency

·         Strong quantitative skills with the ability to analyze data / detail

·         Strong verbal and written communication skills

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!