Director, Product Program Management

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Ensemble Health Partners is standing up a Product Program Management function. The Director, Product Program Management builds and leads the function.

Our technology and innovation/product organization runs on an initiative/pod structure. Cross-functional teams move products through a defined Product Development Lifecycle (PDLC) with maturity gates and a regular planning cadence. Our Product Operations team owns the tools and processes behind that system. Product Program Managers are embedded with product teams and apply those standards consistently, so we can ship strong products that improve revenue cycle operations.

The Director owns the discipline behind that work: the team of Product Program Managers, the playbooks and standards they run on, and the portfolio-level view of how programs are performing. The function is new, and its first leader will define how it operates — starting with selecting and onboarding the founding team.

What You'll Do

You'll lead a team of 3 to 5 Product Program Managers, each covering 2 to 3 pods or initiative areas. You will also lead 1-2 pods yourself. Your job is to make the whole system work: the right people on the right pods, consistent standards across every program, and a portfolio view leadership can act on.

Day to day, that means:

• Building and leading the team. You select, develop, and evaluate the Product Program Managers, assign them to pods, and set the bar for what good program management looks like at Ensemble.
• Owning the discipline. The playbooks, templates, and norms the team runs on are yours to establish, improve, and enforce — in partnership with Product Operations, who own the underlying processes and tooling.
• Owning the portfolio view. You aggregate program health, risk, and value realization across all pods into reporting that TPI leadership can compare and act on.
• Serving as the escalation point. What your team can't clear, you clear — or you carry it to TPI leadership with options and a recommendation.
• Owning the leadership-level partnerships. You work with Product Operations on how the operating model evolves, and with Product & Innovation and Engineering leadership on how the function serves their teams.

How You'll Work

You'll work most closely with a few groups.

• Product & Innovation leaders are your primary clients for you and your team. They own product strategy, priorities, and value definition — your function exists so their programs move from decision to delivery with rigor. You are not responsible for product decisions, strategy, prioritization, or value definitions; you're accountable for making sure the people who own them can see them through.
• Product Operations designs the processes, tools, and standards your team applies. You're the co-design partner: your team's field experience shapes how the operating model improves each cycle, adn your team puts the operating model into action at the pod and initiative level.
• Engineering builds and ships the work. Sprint execution stays with Engineering; your team coordinates around it, and you own that boundary at the leadership level.
• Your team of Product Program Managers runs autonomously in their pods. You lead through portfolio reviews, development, and clear standards — not day-to-day direction.

What You Bring

Required:

• 10+ years of product program management or product-oriented project management experience, including driving software or technology products through a full development lifecycle.

• Direct people-management experience: hiring or selecting team members, developing them, and conducting performance evaluations.

• Experience managing a portfolio of programs, not just individual programs — including portfolio-level reporting, resourcing decisions, and cross-program risk management.

• Fluency navigating a structured PDLC: gate criteria, phase transitions, and what a healthy program looks like at each stage.

• Strong executive communication: you can carry a portfolio story, an escalation, or a hard tradeoff to senior leadership and land it.

• Tolerance for ambiguity and real interest in building a new function, including the unglamorous parts.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

• This position pays between $122,900-180,350 based on experience 

Preferred:

• Prior experience standing up or leading a PMO, program management, or product operations function.

• Healthcare, revenue cycle management (RCM) experience.

• Familiarity with product and delivery tooling such as Aha!, monday.com, or Azure DevOps.

• Experience working in an agile or similar scaled planning cadence.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.  Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble