QA & Testing Senior Analyst - HIH - Evernorth

INTRODUCTION TO EVERNORTH: 

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group

The Quality Engineer (QE) for Customer Engagement Campaigns is responsible for ensuring the accuracy, reliability, and end‑to‑end quality of customer‑facing engagement campaigns. This role focuses on test planning, test data management, execution of functional and regression testing, and documentation of test evidence across campaign lifecycles, aligned to the Customer Engagement operating model and QE strategy.

Key Responsibilities

Test Planning & Documentation

• Document detailed test cases covering audience selection, offer logic, journey flow, personalization, and channel delivery for customer‑facing engagement campaigns.

• Maintain test cases and execution results in the approved test management tooling (e.g., Zephyr) with clear traceability to requirements and user stories.

• Create and maintain test evidence (screenshots, logs, outputs) to support sign‑off and audit needs.

• Participate in daily, weekly team and Agile meetings as needed. Provide status updates to cross functional teams and management.

Test Data Management

• Submit and manage test data requests to the Test Data Management (TDM) team, clearly articulating data requirements for campaign testing.

• Validate TDM‑provided test data for completeness and accuracy prior to test execution.

• Mine existing datasets and create mock or synthetic test data when required to support test scenarios and edge cases.

Test Execution

• Execute functional test cases for campaigns, including audience, offer, interaction, and journey testing, and document pass/fail results with supporting evidence.

• QA and test emails, SMS, push notifications across different browsers, devices and clients.

• Perform regression testing on existing campaigns to ensure changes do not introduce defects or unintended behavior.

• Partner with builders and engineers to retest fixes and close defects logged in Jira.

End‑to‑End (E2E) Testing & Collaboration

• Participate in end‑to‑end functional testing across upstream and downstream systems to validate data flow and campaign activation.

• Collaborate closely with Campaign Managers, Builders, CDP Engineering, Analytics, and TDM teams to resolve quality issues and remove testing blockers.

• Support business acceptance testing and provide quality sign‑off readiness.

Required Skills & Experience

• Experience in Quality Engineering or QA for customer‑facing digital campaigns, journeys, or marketing platforms.

• Strong experience documenting and executing test cases for data‑driven and personalized experiences.

• Hands‑on experience working with test data, including TDM coordination and data validation.

• Familiarity with defect management and test management tools (e.g., Jira, Zephyr).

• Understanding of end‑to‑end testing concepts across integrated systems and data pipelines.

• Experience supporting CDP‑based or multi‑channel engagement platforms (e.g., email, web, SMS, journeys).

• Knowledge of or experience with SaaS email platforms such as Salesforce, Epsilon Cheetah Digital Marketing Suite is a plus.

• Exposure to regression testing strategies for high‑volume campaign portfolios.

• Ability to work in cross‑functional, fast‑paced delivery teams focused on experimentation and continuous improvement.

Preferred Qualifications

• Bachelor’s degree in computer science, engineering, or similar field of study

• Minimum 3 years manual testing experience.

• Prefer 2 years Selenium test automation experience.

• Minimum 2 years agile experience.

• Advanced knowledge of tools, concepts, and methodologies of QA required.

• Familiarity with XSL, XSLT, XML, CSS, DHTML, JSON, core Java Freemarker and/or software tools like JIRA, Zephyr, Litmus, Browserstack, and XML Spy. Some database knowledge.

• Knowledge of Adobe Analytics platforms or similar reporting tools a plus.

Success Measures

• High test coverage and accurate documentation of campaign test cases and results.

• Timely and reliable execution of functional, regression, and E2E testing.

• Reduction in production defects and improved confidence in campaign quality prior to launch.

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations

About Evernorth Health Services