Technical Authority OSS

## Join our Team

About this opportunity

We are looking for a seasoned professional with strong expertise in telecom operations support systems to join our team. This role offers the chance to work with cutting-edge Ericsson Network Manager products in a dynamic, cloud-enabled environment, supporting multi-vendor telecom networks.

You will play a key role in maintaining high service availability across complex telecom environments, working closely with stakeholders to resolve operational challenges, support continuous improvement, and contribute to reliable network performance in a 24x7x365 setting.

What you will do

• Manage and support Operations Support Systems (OSS), including Ericsson Network Manager (ENM), OSS-RC, Nokia NetAct, Huawei U2000, N2000 and M2000 products.
• Handle fault, performance, configuration and access management across multi-vendor network nodes.
• Administer and maintain telecom network infrastructure, including Linux and Solaris and Windows environments.
• Operate within cloud environments, supporting seamless integration, performance and service availability.
• Manage backup solutions and architecture, including Veritas Cluster Solution.
• Oversee hardware including HP C7000 Enclosure, rack-mounted servers and EMC Clarion, VNX and Unity storage systems.
• Monitor and analyse network KPIs and telecom statistics, including manual calculations where required.
• Manage incident resolution and change requests across all severity levels within SLA timelines.
• Lead, mentor and support team capability development through competence roadmaps and continuous improvement activities.
• Communicate effectively with stakeholders, including handling negotiations and delivering presentations confidently.

You will bring

• 8–12 years’ telecom industry experience with strong OSS exposure.
• At least 2 years’ hands-on experience with Ericsson Network Manager (ENM), OSS-RC, Nokia NetAct, Huawei U2000, N2000 and M2000 products.
• Database administration experience in Oracle, MySQL, Sybase, SybaseIQ or similar.
• Strong knowledge of (FCAPS) fault, configuration, accounting, performance, and security management for multi-vendor networks.
• High degree of proficiency with Linux and Solaris and Windows operating systems.
• Strong scripting skills in shell, python, PowerShell with focus on automation.
• Familiarity with cloud and virtualisation environments and deployment models such as VCenter.
• Experience with Veritas Cluster Solution or similar high availability architecture.
• Backup management using NetBackup/ Oracle Data Protector.
• Knowledge of Australian Signals Directorate Essential 8 (ASD E8) baseline security mitigation strategies.
• Knowledge of HP C7000 Enclosure, rack-mounted server hardware and EMC Clarion, VNX and Unity storage platforms.
• Strong understanding of telecom networking concepts, including Core, Radio, & Transmission functionalities.
• Deep knowledge of Ericsson Network IQ, including ENIQ Server and ETL functionalities.
• Excellent understanding of SAP Business Intelligence or similar reporting tools.
• Proven ability to analyse and manage NE KPIs and telecom statistics.
• Demonstrated stakeholder management, negotiation, presentation and business communication skills.
• Experience working in a 24x7x365 operational environment with rostered after-hours on call.
• Proven leadership capability with team management experience.
• Knowledge and hands-on experience with additional multi-vendor NMS platforms such as Fujitsu, Aviat, Ceragon, Cisco, Marconi/Motorola and Alcatel-Lucent systems will be highly regarded.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Australia (AU) || Sydney