Care Coordinator (B85CC)

Position: Care Coordinator

Reporting to: Branch Manager

Role:

As a Care Coordinator, you will play a vital part in ensuring the smooth delivery of our care services. You’ll be responsible for scheduling care visits, communicating with carers and service users, and ensuring compliance with regulatory standards. This is a fast-paced role that requires excellent communication, attention to detail, and a passion for supporting others.

Key Responsibilities

• Create and maintain weekly care rotas, ensuring all visits are allocated appropriately

• Act as a main point of contact for care staff, service users, and families

• Respond promptly to changes, emergencies, and staff absences

• Ensure records are kept up to date

• Support ongoing supervision of care workers

• Maintain compliance with CQC standards and organisational policies

• Work collaboratively with local authorities, healthcare professionals, and external partners

• Participate in on-call rota duties as required

We’re looking for someone who is caring, organised, and able to stay calm under pressure. You should be confident communicating with people at all levels and enjoy working as part of a team.

Essential skills and experience:

• Previous experience in care coordination or similar role

• Strong knowledge of domiciliary care or health & social care settings

• Excellent planning, time-management, and problem-solving skills

• Good IT skills (care management software experience desirable)

• Understanding of CQC regulations and safeguarding principles

• Must be a driver with a vehicle

You’ll have access to:

• NVQ and in-house Training and development for your role and future Career with us
• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers
• Employee Assistance Programme
• Mobile phone and other required tech
• Company pension scheme
• 25 days holiday entitlement + bank holidays on top
• Paid DBS/PVG
• We will fund your qualifications but there is a SSSC (Scotland) registration fee to be paid by the employee
• We will fund your qualifications but there is a SCW (Wales) registration fee to be paid by the employee
• Mileage Allowance
• Service and recognition rewards

About Cera:

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

To read more about Cera click here: https://ceracare.co.uk/why-cer...