REO- Loan Officer

Position Summary 

The REO Loan Officer is a purchase-focused originator responsible for converting leads generated by Newrez REO inventory into funded loan transactions and long-term mortgage relationships. Rather than self-sourcing business, this role works opportunities surfaced through Newrez's REO foreclosure portfolio, which are distributed and managed through Salesforce. Every REO listing, inquiry, and offer opportunity is treated as a trackable lead with clear follow-up cadences and measurable outcomes. 

This is a structured, high-velocity lead environment. The role is accountable for speed-to-contact, pipeline management, borrower engagement, buyer-agent engagement, and pull-through performance, ensuring REO activity translates into consistent mortgage production. 

Essential Functions, Duties, and Responsibilities 

• Work assigned REO leads, listings, and Salesforce activity daily to identify and engage active buyers and buyer's agents. 

• Meet speed-to-contact standards on every newly assigned REO lead, working an average of seven new leads per day alongside an active pipeline. 

• Deliver fast, accurate pre-approvals and guide borrowers through the REO purchase process to support competitive offer positioning. 

• Maintain disciplined follow-up cadence across all leads, ensuring consistent communication and pipeline movement. 

• Convert inbound and outbound opportunities into funded loans, including recapturing buyers who do not ultimately purchase REO properties. 

• Build rapport quickly with buyers and referral partners, positioning Newrez as the preferred lending partner. 

• Ensure all borrower, agent, and transaction activity is properly captured and source-coded in CRM (Salesforce). 

• Partner with listing agents, internal stakeholders, and operations teams to support active transactions and provide status updates. 

• Leverage product knowledge to advise clients, including renovation financing (FHA 203(k), HomeStyle) and investor solutions such as DSCR and delayed financing. 

• Maintain compliance with all federal, state, and company guidelines; originate only in licensed states. 

• Meet or exceed production, conversion, and activity KPIs, including call volume, lead conversion, pull-through, and a target of approximately nine funded transactions per month. 

• Participate in training, pipeline reviews, and team cadence meetings to continuously improve performance. 

• Perform related duties as assigned by management. 

Qualifications and Education Requirements 

• 2+ years of experience as a producing Loan Officer or mortgage originator. 

• Strong purchase mortgage experience, including pre-approval strategy and contract-to-close execution. 

• Active NMLS license required, with ability to obtain additional state licenses as needed. 

• Experience working within a CRM to manage pipeline, track activity, and maintain data quality; SPARK or Salesforce experience preferred. 

• Proven ability to manage a high-volume, company-provided lead funnel with strong follow-up discipline. 

Skills, Abilities, and Knowledge 

• Strong understanding of purchase mortgage origination, pipeline management, and conversion metrics. 

• Ability to work a structured, company-provided lead environment with urgency and accountability; speed-to-contact is critical. 

• Familiarity with REO and foreclosure transactions, including coordination with listing agents and asset-management timelines, preferred. 

• Excellent interpersonal and communication skills, with the ability to build trust quickly with borrowers and agents. 

• Knowledge of renovation and investor loan products (FHA 203(k), HomeStyle, DSCR, delayed financing) preferred. 

• Highly organized with the ability to manage multiple active files and deadlines simultaneously. 

• Self-motivated, competitive, and results-driven, and comfortable operating in a metrics-driven environment with clearly defined expectations. 

Work Environment and Expectations 

• On-site or hybrid environment based on business needs. 

• Regular, consistent attendance aligned with sales hours and customer availability. 

• Flexibility to work evenings and weekends to maximize borrower and agent engagement. 

• High-call, high-activity sales environment requiring focus, responsiveness, and multitasking. 

• Daily use of Salesforce to receive, work, and document assigned REO leads and pipeline activity.