Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

About the Role

As a Front Desk Receptionist, you will be at the heart of the guest experience, creating memorable first and last impressions for every guest who visits our hotel. As part of the Front Office team, you will ensure smooth arrivals and departures while providing personalized service, handling guest requests, and anticipating needs with warmth and professionalism. This role is ideal for someone who enjoys connecting with people, thrives in a dynamic environment, and is passionate about delivering exceptional hospitality.

What You Will Do

• Welcome guests and manage check-in and check-out processes efficiently and professionally
• Ensure guests are assigned the correct room type and rate while maintaining accuracy in all transactions
• Handle guest requests, inquiries, and concerns with care, confidence, and a solutions-oriented approach
• Assist guests with information regarding hotel services, facilities, events, and local recommendations
• Respond to guest communications in person, by phone, and through digital channels in a timely manner
• Process payments, foreign currency exchanges, and cashiering procedures accurately
• Reconcile financial transactions and ensure compliance with hotel policies and procedures
• Coordinate closely with Housekeeping, Concierge, Reservations, and other departments to deliver seamless guest experiences
• Support group arrivals and departures, including dedicated group check-in arrangements
• Assist with reservations, modifications, and cancellations when required
• Maintain accurate guest profiles and reservation information in hotel systems
• Create opportunities to personalize the guest experience and deliver memorable "wow" moments
• Support revenue generation through upselling and promoting hotel services and experiences

What You Bring

• Previous experience in Front Office, Guest Services, or a luxury hospitality environment is an advantage
• Excellent communication and interpersonal skills
• Fluent English, spoken and written; additional languages are highly valued
• Strong customer service mindset with a passion for creating exceptional guest experiences
• High attention to detail and ability to multitask effectively
• Ability to remain calm, professional, and resourceful under pressure
• Strong organizational and problem-solving skills
• Comfortable working with hotel systems and computer applications
• Flexibility to work mornings, evenings, weekends, holidays, and overnight shifts as needed
• Positive attitude, professional appearance, and team-oriented mindset

What We Offer

• Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.
• Outstanding Training & Development programs, including personalized learning pathways, cross training, and access to world class internal learning platforms.
• International Task Force and relocation opportunities, giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.
• Global travel benefits, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world - an opportunity to discover our properties as our guests do.
• Complimentary employee meals and uniform cleaning, so you can focus fully on your day without extra worries.
• Employee benefit cafeteria program, offering flexibility to choose perks that matter most to you.
• Wellbeing and community support, including team events, recognition programs, and initiatives that help you thrive personally and professionally.
• A workplace culture grounded in respect, care, and genuine connection, where you are valued as an individual and supported to bring your best every day.

Schedule & Hours

• Full-time position.
• Expected schedule includes mornings, afternoons, evenings, and weekend shifts.

Why Four Seasons

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Prague, our team is inspired every day by the beauty of our city and by the relationships we create, with colleagues who feel like family and with guests whose experiences we help shape. We celebrate individuality, support personal growth, and work together in an environment where everyone can feel safe, welcome, and valued.

To discover our culture and meet your potential new colleagues, follow our LinkedIn page:

Four Seasons Hotel Prague — https://www.linkedin.com/company/four-seasons-hotel-prague/

Applicants must have current work authorization in the Czech Republic or hold an EU passport. This position is offered for an undefined period, with a 3-month trial period.

If you are ready to bring your passion, personality, and commitment to excellence to a place where people genuinely care, we would love to get to know you. Apply today and begin your journey with the Four Seasons Prague team.