ob Description – Sales & Service Account Manager

Position Summary

The Sales & Service Account Manager is responsible for driving profitable growth, managing strategic customer relationships, and ensuring exceptional service delivery across an assigned territory. This role combines business development, account management, and service excellence to maximize customer value, retention, and long-term partnerships.

The successful candidate will develop and execute sales strategies, identify new business opportunities, and work closely with service and operations teams to deliver integrated solutions including cleaning equipment, chemicals, hygiene solutions, consumables, and service contracts. The role requires a strong commercial mindset, technical understanding, and the ability to engage stakeholders from operational users through to executive leadership.

Key Responsibilities

Sales Growth & Business Development

• Develop and execute territory and account growth plans to achieve revenue, profitability, and market share objectives.
• Identify and pursue new business opportunities within Hospitality, Hotels, Food & Beverage, Food Service, Manufacturing, Facility Management, and Commercial sectors.
• Build and maintain a strong sales pipeline through prospecting, networking, referrals, and strategic customer engagement.
• Manage the full sales cycle, including opportunity identification, solution development, proposal preparation, negotiation, and contract closing.
• Promote and sell integrated solutions including cleaning equipment, chemicals, consumables, spare parts, maintenance services, and service agreements.
• Drive recurring revenue opportunities through service contracts, preventive maintenance programs, and consumable sales.

Account & Service Management

• Serve as the primary point of contact for assigned key accounts, ensuring strong customer relationships and service excellence.
• Develop strategic account plans to increase customer retention, penetration, and share of wallet.
• Conduct regular customer business reviews and service performance evaluations.
• Identify opportunities to improve customer operations, productivity, hygiene standards, sustainability, and cost efficiency.
• Ensure customer issues are addressed promptly through close coordination with service and technical support teams.
• Monitor customer satisfaction and implement actions to strengthen long-term partnerships.

Service Excellence & Customer Success

• Partner with service teams to ensure equipment uptime, service compliance, and customer satisfaction.
• Support the implementation of preventive maintenance programs and continuous improvement initiatives.
• Review service performance metrics and identify opportunities for operational and commercial improvement.
• Champion a customer-first culture focused on delivering measurable business outcomes.
• Ensure service commitments and contractual obligations are fulfilled.

Territory & Market Management

• Analyze market trends, customer requirements, and competitive activity to identify growth opportunities.
• Prioritize accounts, resources, and sales activities to maximize business impact and return on investment.
• Monitor sales performance, pipeline progression, and forecast accuracy.
• Maintain accurate customer, opportunity, and service data within CRM systems.
• Generate market intelligence and provide recommendations to support business strategy.

Cross-Functional Collaboration

• Work closely with Service, Operations, Technical Support, Marketing, Supply Chain, and Finance teams to deliver customer solutions.
• Collaborate with regional and global stakeholders on strategic growth initiatives and key customer opportunities.
• Participate in product launches, customer demonstrations, trade exhibitions, and industry events.
• Support onboarding and implementation activities for new customers and major projects.

Commercial Excellence

• Develop compelling proposals, solution presentations, and business cases aligned with customer needs.
• Negotiate pricing, service agreements, equipment contracts, and commercial terms.
• Manage account profitability, pricing discipline, and margin performance.
• Ensure compliance with company policies, commercial governance requirements, and contractual obligations.
• Deliver sustainable and profitable business growth through effective commercial management.

Required Qualifications

• Bachelor's Degree in Business, Marketing, Engineering, Chemistry, Hospitality Management, or related discipline.
• Minimum 5–8 years of B2B sales, account management, or service sales experience with proven commercial success.
• Demonstrated experience managing strategic accounts and achieving territory revenue targets.
• Experience selling capital equipment, industrial solutions, chemicals, hygiene products, cleaning equipment, service contracts, or related solutions.
• Strong customer relationship, negotiation, presentation, and stakeholder management skills.
• Experience using CRM systems and sales forecasting tools.
• Strong financial and commercial acumen.
• Excellent communication skills in English. Additional local language capabilities are considered advantageous.

Preferred Industry Experience

Candidates with experience in one or more of the following industries will be highly regarded:

• Hospitality
• Hotels & Resorts
• Food & Beverage (F&B)
• Food Service & Catering
• Chemical Manufacturing
• Industrial Cleaning & Hygiene Solutions
• Facility Management
• Commercial Cleaning Equipment
• Heavy Equipment / Cleaning Machines
• Manufacturing & Industrial Operations
• Healthcare Facilities
• Corporate Services Environment

Preferred Candidate Profile

The ideal candidate will have:

• Experience working within a multinational or global corporate environment.
• Strong understanding of hygiene, sanitation, food safety, and operational efficiency requirements.
• Experience selling solutions that combine equipment, chemicals, consumables, and service offerings.
• Proven success in managing long-term customer partnerships and complex account portfolios.
• Ability to balance new business acquisition with customer retention and service excellence.
• Strong problem-solving skills with a consultative selling approach.
• Self-motivated and entrepreneurial mindset with a strong customer focus.
• Ability to collaborate effectively across sales, service, operations, and leadership teams.

Key Competencies

• Strategic Selling
• Key Account Management
• Service Account Management
• Territory Planning & Execution
• Business Development
• Contract & Commercial Negotiation
• Customer Success Management
• Solution Selling
• Financial & Business Acumen
• Market Intelligence
• Cross-Functional Leadership
• Relationship Building
• Results Orientation
• Executive Presence

Success Measures

• Achievement of annual sales, margin, and profitability targets.
• Growth of equipment, chemicals, service contracts, and recurring revenue streams.
• Customer retention and account expansion rates.
• Service contract renewal performance.
• Customer satisfaction and service excellence metrics.
• New customer acquisition and market penetration.
• Pipeline growth and forecast accuracy.
• Successful execution of territory and account plans.
• Growth of strategic key accounts and market share within the assigned territory.

Reporting To: Sales Manager / Country Manager / Commercial Director.