Loan Operations Specialist

The Loan Operations Specialist is a key bank lending team member responsible for supporting the end-to-end loan process, including setup, servicing, and maintenance. This role ensures the accuracy of loan documentation, compliance with regulatory requirements, and the smooth operation of the bank’s loan portfolio. The Loan Operations Specialist collaborates with loan officers, underwriters, and other stakeholders to maintain efficient, customer-focused lending services.

What you have already achieved: (Requirements) 

• Education: Bachelor’s degree in Business, Finance, or a related field preferred; equivalent experience may be considered.
• Experience: 3-5 years of experience in loan operations, processing, or servicing within a banking or financial services environment.
• Technical Skills: Proficiency in loan management systems, Microsoft Office Suite, and banking software.
• Strong understanding of loan products, documentation, and regulatory requirements.
• Exceptional attention to detail and accuracy in data handling.
• Analytical and problem-solving skills to address discrepancies or operational issues.
• Excellent organizational and time management skills.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.

What you are great at: (Responsibilities)

• Loan Processing and Setup
  • Accurately input and set up loan data in the bank’s management system.
  • Verify loan terms, conditions, and documentation for accuracy and completeness.
  • Ensure proper disbursement of loan funds in alignment with approvals and policies.
• Loan Servicing
  • Handle ongoing servicing of loans, including payments, modifications, renewals, and payoffs.
  • Monitor and manage loan accounts for escrow, and fee adjustments.
  • Address and resolve loan-related inquiries or discrepancies promptly.
• Compliance and Quality Control
  • Ensure all loan operations comply with federal, state, and local regulations and internal policies.
  • Perform quality control checks on loan files and documentation to identify and address discrepancies.
  • Support internal and external audits by providing requested loan information and reports.
• Reporting and Documentation
• • Maintain accurate and up-to-date loan records and documentation.
  • Prepare and analyze reports on loan activity, portfolio performance, and compliance metrics.
  • Assist in preparing monthly, quarterly, and annual regulatory filings.
• Collaboration and Support
  • Work closely with loan officers, processors, and underwriters to ensure seamless
    loan operations.
  • Provide training and support to other team members on loan systems and
    Procedures.
  • Collaborate with IT and other departments to address system issues or implement improvements.
• Operational Efficiency
  • Identify opportunities to streamline loan operations processes and improve efficiency.
  • Support system updates and upgrades by testing and validating new functionalities.
  • Monitor loan workflows to ensure tasks are completed within established timelines.

What you are motivated by:

• A fast pace. We’ve grown exponentially and new team members continue to join our DLP family.
• A leadership team that trusts each other, communicates effectively, and is committed to helping team members grow, both personally and professionally.
• Visionary, smart, and innovative Leadership. Ours is the kind of leadership you read about, hope to work with, and learn from.
• A culture focused on developing and investing in team members - coaching, training, and supporting each other. We have a mantra of “Leaders made here” at DLP, focused on developing and growing leaders.

Our Mission:

DLP Bank - where Dream, Live, Prosper isn't just our name, it's our philosophy. Our commitment is to deliver a banking experience that helps you dream bigger, live better, and prosper more. 

Benefits and Perks:

Health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at [email protected]. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.