Analyst - Claims Management

Job Title: Analyst – Claims Management

Location: Rochester, NY; Albany, NY or Kirkwood, NY.

Work type: Office

The salary range for this position is dependent upon experience, ranging from $65,840 to $82,300.

Job Summary

The Analyst, Claims Management is responsible for the investigation, evaluation, negotiation and settlement of property damage and personal injury claims filed with Avangrid Network’s operating companies in New York. The selected candidate must manage claim files through conclusion in a diligent and professional manner, be detail oriented in maintaining file records and documents that have the potential to be used in litigation, and proactive in advising management of high-risk claims, incidents and trends relevant to business operations and risk.

Responsibilities:

• Investigates, manages and reports on all aspects of self-insured retained loss claims and potential claims involving automobile liability, general liability, property damage and personal injuries.

• Negotiates and settles claims in accordance with company policy. Works directly with legal staff and outside counsel on larger claims. 

• Supports other groups, such as customer service and regulatory, on issues relating to customer relations and/or regulatory complaints.

• Provides analysis and fact-finding to support corporate property and liability claims and incident investigations.

• Enters, maintains and closes records on STARS claims management system.

• Provides support in responding to PUC/PSC complaints associated with claims.

• Assigned “on-call” status, providing 7-day, 24-hour support on a rotating basis, approximately every 4 – 6 weeks, as required.

• Financial Responsibilities include:

• Manages spending on outside claims adjusters.

• Determines fair value for settling claims.

• Supports claims financial reporting on a monthly, quarterly and annual basis.

• Ensures efficiency.

• Negotiates financial settlements favorable to the Company and its customers.

• Creates Revenue Enhancements.

Required Qualifications:

• Bachelor’s degree in a related field with a minimum of 3 years relevant experience. An equivalent combination of education and experience may be considered. 

• Established knowledge and familiarity with insurance adjustment, third-party claims investigation practices and/or litigation.

• Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and orally with customers and all levels of the organization. 

• Ability to establish and maintain collaborative and productive relationships within the organization's Legal Department which manages the Claims Group.

• Strong organizational and time management skills with a commitment to solving problems on behalf of customers.

• Proficient computer skills, specifically the Microsoft Office suite and an ability to learn to use claims management database.

• Ability to negotiate a favorable outcome on a claim for property damages or personal injury.

• A high level of attention to detail, good judgment, analytical ability and decision making is essential.

• The ability to investigate, analyze and document facts is a must.

• Results oriented and proactive.

• Nature of work requires strict adherence to confidentiality.

Preferred Qualifications:

• Prior experience working in a law firms, corporate legal department, insurance company or other setting related to the investigation and assessment of property and casualty claims field. 

Behavioral Competencies:

• Develop self & others

• Empower to grow

• Collaborate and share

• Be a role model

• Focus to achieve results

• Be agile

#LI-NB1
#LI-office

Company:

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date:

April-18-2026