- Location
- Houston, TX
- Workplace
- Remote, Onsite
- Department
- IT
- Education
- High School
- Source
- ApplicantStack
Description
JOB DESCRIPTION: This is currently listed as a part time position.
The responsibility of the Level I Support Technician is to provide remote support to The City Technology Group's clients to setup, maintain, and troubleshoot technical issues related to information systems.
QUALIFICATIONS:
ADDITIONAL INFORMATION - Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves walking, talking, hearing, using hands to handle, fell or operate objects, tools or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to bend at the knees and waist and be able to properly lift a maximum of 25lbs on their own.
The responsibility of the Level I Support Technician is to provide remote support to The City Technology Group's clients to setup, maintain, and troubleshoot technical issues related to information systems.
- Previous Customer Service experience required.
- Ability to provide excellent customer services in all situations. Ability to communicate technical terms in a non-technical format that the client can understand for troubleshooting purposes.
- Excellent inter-personal skills are essential in the day to day task including the ability to keep calm in stressful situations which is a must.
- Troubleshoot and correct problems with Microsoft and Apple applications to include the Microsoft Office Suite applications.
- Requires basic knowledge of LAN/WAN inter-networking concepts and technologies, including but not limited to routing, bridging, network topologies, TCP/IP and other transport protocols.
- Receive, log and respond to customer incidents reported via telephone, web and email queues.
- Setup new client onsite applications for access to various management systems.
- All calls will be entered and tracked in web-based trouble ticket management system.
QUALIFICATIONS:
- Excellent oral and written communication skills including the ability to communicate highly technical information to both technical and non-technical audiences.
- Candidate must reside within a 30-minute commute of Southeast Houston to be considered for the position. This will ensure all on-site service requests are answered in a timely manner.
- Self Motivated
- Self Managed
- Candidate must be able to thrive in a very fast-paced environment, handling multiple tasks efficiently while maintaining attention to detail.
- Network and or PC Certification
- Customer service oriented and a highly professional appearance
- The City Technology Group is a drug-free workplace and all employees are required to successfully complete a pre-employment drug screen during the background process
- Proficient with Windows, MS-DOS, and Apple operating systems and applications
- Ability to learn new applications quickly
- Use of PC based applications to program and diagnose hardware and software based solutions
- Proficient with the Microsoft Office applications suite
- Previous experience in a help desk environment
- Experience troubleshooting PC hardware and software incidents in a WAN/LAN environment
- High School Diploma
- 2 years degree in a computer science related field or 2 years equivalent experience
ADDITIONAL INFORMATION - Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves walking, talking, hearing, using hands to handle, fell or operate objects, tools or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to bend at the knees and waist and be able to properly lift a maximum of 25lbs on their own.
Skills
TCP/IPCustomer Service
