Room Attendant

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

 

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

 

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

 

The word is out. Arthouse Hotel New York City now features newly renovated guest rooms and suites, bringing hip, vintage charm and boutique style to Manhattan’s Upper West Side. Setting a new standard for NYC hotels, our century-old building retains many of its historic accents, offering a warm sense of space you won't find anywhere else in the neighborhood.

Stepping into our timeless yet cozy lobby, you are greeted by custom artwork, the original antique fireplace and a 1920s French elevator system. Marrying comfort with cutting-edge design, sophisticated style and whimsical fun, Arthouse Hotel New York City is your perfect pied-a-terre in Manhattan whether work or play brings you to town.Walking distance from NYC icons like Central Park, Lincoln Center, the Museum of Natural History, and numerous city subways, our hotel offers a quiet escape from Manhattan's hustle and bustle. Arthouse Hotel welcomes guests of all abilities to the Upper West Side. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. For more information, please see our Accessibility Statement.

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.