Hostess / Host

Description

Basic Function: Responsible for greeting Members and their guests in a warm and friendly manner, show them to their table, and present menus.

Essential duties and responsibilities: The following job duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

Primary Responsibilities:

1. Greet Members as they enter the Club, by last name if possible.
2. Show patrons to their table; ensure they are seated comfortably.
3. Deliver menus to patrons and answer any initial questions.
4. Monitor dining room activity to determine seating and dining flow.
5. Answer the telephone and take reservations in a friendly and efficient manner.
6. Expected to have a general knowledge of current menu offerings.
7. Communicate menu items that are running low or no longer available to Servers.
8. Perform basic cleaning tasks as assigned by Food and Beverage Manager or Captain.
9. Perform opening and closing duties as assigned.
10. Ensure entryway, menus, and hostess station is clean, free of debris and inviting.
11. Other duties as assigned.

Other Duties and Responsibilities:

• Maintain The Moorings Yacht & Country Club commitment to member satisfaction while performing job duties.
• Learn Members name in an effort to recognize individuals as they enter the Club.
• Exhibit and practice professional and courteous behavior while interacting with Members, their guests or other employees.
• Comply with all rules, regulations and policies as stated in the Employee Handbook and/or established by the Board of Governors.
• Adhere to the Club’s Code of Ethics and Conduct.
• Must be cognizant of the rules and regulations of the facility for the safety and welfare of the staff and members.
• Must be able to work well under pressure and meet all deadlines.
• Adhere to all stated policies and procedures.
• Adhere to grooming and appearance standards consistently.
• Attend pre-meal meetings as requested by dining room supervisor.

Requirements

Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required:

Education: High school diploma or equivalent preferred.

Skills:

• Excellent oral communication skills.
• Positive interpersonal, customer service skills.
• Strong communication and cooperative skills.
• Strong organizational skills.
• Ability to interact with a large and varied group of people including members and potential members in a professional and courteous manner.

Knowledge and Certificates: Customer service knowledge required.

Experience: Host/Hostess or Reception experience preferred but not required.

Physical Demands of Work Environment: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job.

Requires indoor and outdoor work.

1. Schedule and times are usually set but may vary occasionally. Work week is Monday through Sunday.
2. While performing duties of the job, employee is required to stand and walk for most of their shift. Regularly required to use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Employee may be required to kneel or crouch, bend and reach overhead.
3. Must be able to pull and lift up to fifteen (15) pounds regularly and occasionally up to twenty five (25) pounds.
4. The noise level in the work environment is usually low to moderate.

Machines/Equipment/Tools used:

1. NorthStar Club Point of Sale software, Windows format or other Club software as applicable.
2. Uniform required (Club provided).

Classification: Hourly, non-exempt.

Supervision: No supervisory duties are included in this position.