Assistant Store Manager

Description

About Foxtrot:

This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

We’re looking for folks who care deeply about community and connections, share our passion for food, and are driven by curiosity and a desire for growth & learning.

About the Role:

We are seeking an energetic and experienced Assistant Store Manager to join our dynamic team in a unique retail environment that blends high-quality merchandise with a vibrant café experience. The ideal candidate will have a strong background in retail, restaurant, or hospitality management and be passionate about customer service, team leadership, and operational excellence.

As an Assistant Store Manager you will be trained in all areas of our business and work closely with the Store Manager to oversee the day to day operations of the team and store. This role is a great opportunity for learning and development to other positions within the company, like a Store Manager. As a part of your role, you will be accountable for the following key responsibilities:

Customer Service: Act as a shopkeeper and host, ensuring every customer has a positive experience. Lead by example and coach the team to deliver outstanding service, addressing customer inquiries and concerns promptly.

Team Leadership: Assist in recruiting, training, and developing a high-performing team. Provide ongoing coaching and feedback, fostering a positive and collaborative environment. Set high standards for performance, professionalism, and customer engagement.

Cafe & Coffee: Manage daily café operations, ensuring high standards of food and beverage preparation, presentation, and service. Ensure compliance with health and safety regulations.

Inventory Management: Oversee inventory operations, including ordering, stocking, and merchandising. Maintain optimal inventory levels, particularly in the café, and conduct regular audits to prevent loss.

Operational Efficiency: Support the Store Manager in ensuring execution and improvement of all operational standards. Manage opening and closing procedures, financial reporting, and assist in developing strategies to drive business growth.

The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned. 

Requirements

Skills & Experience:

• 2-4 years of management experience in retail, restaurant, or hospitality.
• Proven ability to drive business performance and lead a successful team.
• Experience in inventory management and operational efficiency.
• Strong leadership and customer service skills.
• Knowledge of food and beverage operations, especially in a café setting, is a plus.
• Excellent organizational, multitasking, and communication abilities.
• Enthusiastic, proactive, and solution-oriented.