Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq
·Jun 19, 2026
- Location
- Egypt
- Workplace
- Onsite
- Type
- Full-time
- Department
- Mashreq Egypt COE
- Seniority
- Mid
- Experience
- 1+ years
- Education
- Bachelor
- Industry
- Finance
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Today
- Source
- Oracle Cloud
Overview
As a Customer Service Officer, you will engage with customers through live chat and phone to understand and resolve their banking needs. Your role includes delivering prompt support, troubleshooting queries, migrating customers to digital channels, and identifying sales opportunities. You'll collaborate with internal teams and maintain adherence to service standards and compliance protocols. This position requires strong communication skills and proficiency in English and Urdu/Hindi.
Skills
Live Chat Platforms
Languages
EnglishUrduHindi
About Mashreq Egypt COE
Mashreq is the leading financial institution in MENA, known for innovation and customer-centric banking services.
