- Location
- Belgrade (K2 Campus) Office, Serbia
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Entry
- Source
- Workday
Description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Job Title: Service Desk Associate - German speaker
Location: Belgrade, Serbia (hybrid)
Grade: 7
Duties and Responsibilities:
- Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
- Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
- Communication with the user community throughout the life of the incident
- Communication with other service management processes:
- Change management,
- Problem management,
- Service asset and configuration management,
- Service level management and communication with IT service.
- Creating different types of Reports on clients or supervisor’s request
- Other corresponding duties maybe assigned
Basic requirements:
- Degree from a 4-year college or university.
- Proficiency in MS Office Suite
- Fluent German and English language skills required
Skill Requirements:
- Customer service experience
- Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
- Must have strong oral and written communication skills.
- Keen listening and high grasping skills
- Good understanding of telecommunications / network / information technology solutions & products
- Good coordination skills
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Company Benefits:
Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
