- Location
- Bentonville, AR, United States
- Workplace
- Onsite
- Type
- Full-time
- Department
- Contact Center
- Seniority
- Mid-Senior Level
- Experience
- 2+ years
- Education
- Bachelor
- Industry
- Retail
- Category
- Operations
- Role type
- People Manager
- Environment
- Office
- Source
- SmartRecruiters
Overview
As a Manager, Contact Center at Walmart, you will oversee daily operations of the contact center, ensuring alignment with performance metrics and service-level agreements. You'll analyze KPIs, lead process improvement initiatives, collaborate with stakeholders on capacity planning, and coach team members. The role involves managing vendor relationships, handling escalations, and maintaining compliance with company policies. You should have experience in contact center operations, vendor management, and data-driven decision-making.
Skills
Benefits
Languages
About Walmart
Walmart is building a culture where every associate feels they belong and can do their best work, providing support, resources, and opportunities for growth while making meaningful connections with a talented team.
