- Location
- India
- Workplace
- Onsite
- Type
- full-time
- Department
- Entry level
- Seniority
- Entry
- Industry
- Customer Service
- Category
- Customer Support
- Role type
- Individual Contributor
- Environment
- Office
- Source
- JOIN
Overview
As a Customer Service Representative, you'll professionally handle inbound and outbound calls, respond to customer inquiries via phone, email, or chat, and resolve customer complaints in a timely manner. You'll provide accurate product and service information, maintain detailed records of customer interactions, follow up to ensure issue resolution, and escalate complex issues when needed. The role requires achieving individual and team performance targets while maintaining high customer satisfaction standards. Proficiency in Kannada and English is mandatory, with additional language skills being advantageous.
Description
Handle inbound and outbound calls professionally.
Respond to customer inquiries via phone, email, or chat.
Resolve customer complaints in a timely and effective manner.
Provide accurate information about products/services.
Maintain detailed records of customer interactions.
Follow up with customers to ensure issue resolution.
Escalate complex issues to the concerned department when required.
Achieve individual and team performance targets.
Maintain high standards of customer satisfaction.
## Tasks
Good communication skills in **Kannada and English** (Mandatory).
Additional language proficiency will be an added advantage.
Strong problem-solving and interpersonal skills.
## Requirements
communication
