Service Desk Specialist

A Day in the Life of a Service Desk Specialist at PROS:

• Provides day-to-day IT operations support for all company offices in EMEA
• Primary responsible for local hardware and software support;
• Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM;
• Troubleshoot and resolve systems, application, and hardware issues;
• Maintain and improve system and process quality through effective documentation and communication;
• Ensure high quality services are provided within company’s SLAs;
• Works closely with the USA IT Service Desk team to provide adequate IT support based on “follow the sun” method.

Required Qualifications:

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

• Experience with supporting Windows 10/11 PCs;
• Experience with supporting and maintaining Active Directory / DNS / DHCP;
• Excellent troubleshooting skills;
• Experience with PowerShell is considered advantage;
• Experience with supporting and maintaining Ubuntu Desktop is considered advantage;
• Experience with supporting MacOS is considered advantage.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why Join PROS?

PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.

Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.

At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.

Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.

PROS Core Values

• We are Owners

We look for every opportunity to create a better PROS and a better experience for our customers – and we hold ourselves accountable.

• We are Innovators

We think creatively to find new paths to success – for our people, our customers and our business.

• We Care

We are centered on caring for the people, businesses, and communities we serve.