Director of Retail Operations

Description

If you’re the person others rely on to get the facts right, build systems that work, and eliminate inefficiencies through precision—this is your seat at the table. This role is built for a disciplined, analytical leader who thrives on turning complex retail operations into structured, repeatable systems that drive measurable results. You’ll operate as the authority on how retail should work—bringing clarity, consistency, and performance through data, process, and accountability.  

What You Will Do

• Design, implement, and continuously refine retail operating systems and processes that improve efficiency, visibility, and execution consistency across all locations
• Analyze operational, financial, and safety data to identify trends, risks, and opportunities—then translate findings into actionable improvements 
• Own the creation, documentation, and enforcement of Standard Operating Procedures (SOPs) to ensure every store operates with precision and consistency 
• Lead cross-functional initiatives that improve merchandising execution, store performance, and overall customer experience
• Establish and track KPIs tied to operational performance, safety compliance, and loss prevention, driving accountability across the organization
• Conduct audits, inspections, and operational reviews to validate compliance, identify root causes of issues, and implement corrective actions
• Oversee safety programs, ensuring full compliance with OSHA, DOT, and all regulatory requirements while reducing incidents and claims through structured initiatives
• Develop and execute loss prevention strategies, including audit controls, training programs, and risk mitigation processes 
• Partner with leadership to review financial performance, budgets, and operational effectiveness, ensuring stores meet performance targets 
• Lead and develop a focused team, setting clear expectations, coaching for performance, and ensuring work is executed to defined standards 

What You Will Need

• Extensive experience in retail operations, safety management, loss prevention, and business process improvement
• A proven track record of managing complex, multi-location operations and delivering measurable performance improvements 
• Strong analytical and problem-solving ability, with a relentless focus on accuracy and fact-based decision-making
• Advanced proficiency with Microsoft Office and business systems (ERP, CRM), plus experience with data visualization tools like Power BI or Tableau 
• Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment 
• Clear, direct communication skills with the ability to translate complex processes into structured, written standards
• Bachelor’s degree in business or related field (MBA preferred) and 10+ years of senior-level experience in retail or operations leadership

Why You’ll Succeed Here

• You’re driven by accuracy and expertise—you don’t guess, you validate, and you build credibility through facts and systems 
• You naturally create order out of complexity, thriving in structured environments where processes, standards, and consistency matter 
• You prefer working independently or with a focused team, owning outcomes and ensuring work is executed correctly the first time 
• You communicate directly and concisely, using data and logic to influence decisions rather than relying on opinion or noise 
• You take pride in being the subject matter expert—the person others turn to when something needs to be done right, backed by evidence and precision