- Location
- Gosport
- Type
- Full-time
- Department
- Customer Service
- Source
- Pinpoint
Description
Administration Support
Department: Business Administration
Employment Type: Permanent - Full Time
Location: Gosport
Reporting To: Cat Imison & Krysia Linter
Description
AWS Nationwide are a fast-growing, customer-focused business and proud member of the Reconomy Group. We specialise in providing end-to-end solutions in equipment hire and waste management, offering everything from tools, plant and powered access equipment to skips, RoRo containers and hazardous waste services.
Our streamlined service allows clients to place a single order for all their site needs, with same-day delivery often available. We work across a range of sectors including construction, housebuilding, retail and civil engineering, always putting compliance, sustainability and service excellence at the heart of what we do.
Why Join Us?
At AWS Nationwide, our success is built on four core values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
Joining our small and supportive team as an Administrator, you will play a key role in collecting, processing, and maintaining data relating to our customers’ waste compliance obligations. This will involve collating information accurately onto our internal systems and liaising with suppliers to obtain relevant documentation and supporting information. You will ensure that supplier details and customer requirements are kept up to date at all times.
The role will also provide administrative support to our Hire side of the business, including:
- Managing live hire reports, checking for accuracy and querying any issues
- Chasing collections and following up where required
- Processing claims for lost or damaged equipment with both customers and suppliers
- Processing equipment kept on hire
- Handling failed deliveries
- Accurately logging delivery and collection notes
Using in‑house systems, you will input, review, and analyse information, regularly using Microsoft Excel to check the accuracy of data extracted from the waste portal and other operational systems. This role would suit someone comfortable working with data, who enjoys maintaining high standards of accuracy and providing excellent customer service when dealing with both customers and suppliers.
This position is full-time (40 hours per week) 8.00 am to 2.00 pm.
This position is full-time (40 hours per week) 8.00 am to 2.00 pm.
What we need from you
- Experience working in an office‑based administrative role (preferred but not essential)
- Confidence using MS Excel and working with data to ensure accuracy
- Strong organisational skills with the ability to manage multiple tasks and deadlines
- A self‑motivated approach and the ability to work well under pressure
- Excellent attention to detail and a commitment to maintaining accurate records
- Clear and professional communication skills, both written and verbal
- A customer‑focused mindset when liaising with customers and suppliers
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- Community engagement: Volunteer days and collaboration with local charities
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
Skills
AWSExcelComplianceCustomer Service
