Director of Project Management Office (PMO)

Title: Director of Project Management Office (PMO)   

Reports To: VP, Enterprise Platforms and IT 

Salary: up to $180,000

FULLY ONSITE IN MELVILLE, NY 

JOB SUMMARY:  

The Director of Project Management Office (PMO) is responsible for leading, organizing, and standardizing project management practices across Always Compassionate Health. This role oversees high-priority, healthcare-related initiatives involving operational improvements, system implementations, workflow optimization, compliance-related projects, organizational growth, patient-care outcomes, and strategic business objectives. 

The Director of PMO will partner with executive leadership and clinical, operational, and cross-functional teams to ensure projects are properly planned, tracked, executed, and completed in alignment with company goals, regulatory standards, and industry best practices. This position serves as a central resource for project structure, accountability, stakeholder engagement, Agile project execution, communication, progress reporting, training, and successful implementation of companywide initiatives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Develop, implement, and lead the organization’s Project Management Office structure, including project standards, tools, templates, timelines, reporting methods, and accountability measures. 

• Lead the planning, execution, and completion of healthcare-related, organization-wide projects involving operations, growth, systems, compliance, process improvement, workflow development, and strategic initiatives. 

• Partner with executive leadership and clinical and operational teams to identify, prioritize, and execute projects based on business needs, resources, risk, regulatory standards, and organizational impact. 

• Establish clear project scopes, objectives, deliverables, timelines, milestones, ownership, and success measures.  

• Develop and manage detailed project plans, timelines, budgets, and resource allocations from initiation through completion. 

• Apply Agile methodologies to manage project lifecycles while maintaining flexibility for evolving priorities. 

• Coordinate cross-functional project meetings and ensure all involved parties understand responsibilities, deadlines, and expectations.  

• Facilitate strong stakeholder engagement across clinical, operational, and executive teams through effective communication and collaboration. 

• Track project progress using tools such as Smartsheet, Jira, ClickUp, Monday, or similar platforms, and provide regular status updates to senior leadership regarding status, barriers, risks, timelines, and next steps. 

• Identify and mitigate project risks, delays, resource concerns, and operational barriers proactively; escalate issues and recommend solutions as appropriate. 

• Support the implementation and optimization of systems, workflows, reporting tools, and operational processes.  

• Lead process improvement initiatives to increase efficiency, consistency, documentation accuracy, accountability, and communication.  

• Create and deliver training materials to support successful implementation of project outcomes, process improvements, new systems, workflows, and operational changes. 

• Support new program launches, business expansion efforts, and organizational development initiatives.  

• Collaborate with executives to assign project owners, define responsibilities, and maintain project momentum.  

• Create executive-level dashboards, reports, presentations, and project summaries to support decision-making.  

• Monitor project resources, timelines, and budgets to ensure initiatives remain aligned with organizational priorities.  

• Drive change management efforts to support successful adoption of new processes, systems, and initiatives.  

• Maintain organized project documentation, including meeting notes, action items, timelines, approvals, updates, and final outcomes.  

• Ensure projects are completed in accordance with applicable healthcare compliance standards, company policies, internal standards, industry best practices, and operational expectations. 

• Promote a culture of accountability, collaboration, communication, and continuous improvement.  

• Perform other duties as assigned. 

QUALIFICATIONS/EDUCATION/LICENSURE/CERTIFICATIONS: 
 

• Master’s degree in Healthcare Administration, Business Administration, Project Management, Operations Management, or related field required. 

• Project Management Professional (PMP) certification required. 

• Six Sigma Black Belt certification preferred. 

• Minimum of 7–10 years of progressive project management experience, with at least 5 years in healthcare, home care, or a closely related field required. 

• Minimum of 2 years of hands-on Agile experience required; strong working knowledge of Agile methodologies required. 

• Prior experience developing or leading a Project Management Office preferred.  

• Experience managing complex, cross-functional projects in a healthcare, home care, or service-based organization required. 

• Experience with system implementation, workflow redesign, process improvement, compliance-related projects, and organizational change initiatives required. 

• Experience working directly with senior leadership and managing multiple high-priority initiatives simultaneously required. 

• Proficiency in project management software such as Smartsheet, Jira, ClickUp, Monday, or similar platforms required. 

• Exceptional organizational, leadership, stakeholder engagement, and communication skills required. 

• Proven ability to develop and deliver training materials and content to support implementation and process improvements required. 

Work Environment:  

• Monday – Friday (Full-Time, On-Site) at the Melville, Long Island headquarters; candidates must reside within commuting distance to this location. 

• Collaborative, mission-focused, fast-paced environment with high-impact work focused on community care. 

• Opportunity for strategic leadership visibility. 

• Occasional travel to branches across 17 counties in New York. 

Compensation Range  

• Salary: Up to $180,000.00 per year 

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.  

CORPWKD