Customer Service Representative / Inside Sales (m/f)

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.

At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.

Job Summary**

We are seeking a motivated Customer Service Representative / Inside Sales professional to provide exceptional support to our clients and drive sales growth. This role involves building strong customer relationships, processing orders, resolving inquiries, and actively identifying sales opportunities.

Supports the sales team in any and all aspects of the customer selling and sales support process. Performs sales activities and project / account management functions in support of customer and channel partner needs for a given region / territory / specific assignment, to ensure total customer satisfaction and to also assist the responsible Laird field sales team, acting as an extension of the outside sales force to proactively grow sales and achieve sales targets, goals and objectives. Is able to secure customer support and care related to customer orders (entering, confirming, shipment information, stock information etc.), inquiries and requirements.

Main Responsibilities: 

• Possesses basic account management skills and orients him/herself in Laird products and services
• Handle customer correspondence via phone and email
• Builds and maintains client relationships
• Interacts with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery, including special requirements, in a timely fashion
• Creates price offers and pricelists in cooperation with Project managers, Product managers, the engineering department and according to the global pricing politics of the company; keeps the quotations and pricelists up to date

Job Qualifications

• Previous experience in customer service, inside sales, or a similar client-facing role.
• Excellent verbal and written communication skills in English
• Strong interpersonal skills with a proven ability to build rapport and trust.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Problem-solving attitude and a proactive approach to customer satisfaction.
• Bachelor's degree is a plus.

#LI-RS1

Join our Talent Community to stay connected with us!

Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

We use Artificial Intelligence (AI) to enhance our recruitment process.