Technical Account Manager, Managed Services Security

The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for guiding clients through the strategic, operational, and technical aspects of their security transformation and driving measurable outcomes from AHEAD Managed Security Services. Working within AHEAD’s outcome-led delivery model, the TAM builds close client relationships to understand business goals, security challenges, and compliance requirements, and translates them into a prioritized roadmap that reduces risk and accelerates value realization.

The role calls for strong security depth across managed detection and response, security operations, endpoint protection, and incident response, combined with client-facing advisory skills and commercial acumen. A platform-first, multi-vendor mindset is essential: hands-on experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not exclusively—demonstrated fluency across other leading SIEM, XDR, and SOAR platforms and security automation is equally key. Experience with AI-enabled and agentic SOC operations—how AI, analytics, and automation accelerate detection, triage, and response and reduce mean time to detect and respond—is a core requirement of the role.