Field Support Technician

Status: Onsite. This is an onsite position located at our Plantation Headquarters - 8300 W. Sunrise Blvd, Plantation, FL 33322

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.

The role of the Field Support Technician is to work closely with the Service Desk, Engineering and Management teams on projects by deploying, supporting, and maintaining Information Technology solutions for assets valued in access of $2 million dollars. Also assists with assesses prospective sites, providing input for designs solutions, and supports remote offices and clinical site locations for all areas of information technology for internal and external customers, service providers, hardware vendors and other companies within the industry.  In collaboration with the Service Desk Manager, sets priorities and manages time and travel, works independently and in conjunction with other internal and external IT resources, collaborate with vendor technicians and onsite IT-related tasks, troubleshoots problems and develops and implements solutions.  Provides proactive recommendations to onsite customers and IT Support management.

Specific duties include, but are not limited to:

• Coordinates with Customer's on-site facilities and technical contacts regarding readiness and delivery issues. Liaison with OEM vendors and field sales support team members.

• Assist with implementing and supporting clinical systems for radiology by troubleshooting workflow, functionality, and connectivity issues.

• Provides field engineering project status information by collecting and summarizing all project related information.

• Coordinates technical resources to manage resolution of  complex issues Collaborates with IT department selection and installation of computing and phone systems.

• Escalates to Informatics Management on issues that impact the entire patient care (MR/PET/CT/CT operation at a given site.

• Tests new systems to determine compatibility and operational integrity with existing systems.  Collaborates on computer configuration, planning and training of personnel in department automated systems. Hands on resource for installation of new hardware on the network.

• Continually checks for system monitoring and uptime performance on network and clinical systems.

• Work with engineering and IT management on deployment projects by studying objectives and requirements; assists with generating project tasks lists for deployment ventures involving the company’s Radiology, Oncology, internal infrastructure.

• Other duties as assigned by management.

• Performs other related duties as required including new system migration, the company’s Team Member user training, data conversion, system administration and application set-up.

Position Requirements:

• Associate’s Degree or 3 years of experience in handling service desk issues will be considered in lieu of associate’s degree.

• A +

• Intermediate system knowledge including, but not limited to, Service Desk ticketing systems, Citrix, Cameyo, Active Directory, Okta MFA, and Google Workspace.

• Must possess strong interpersonal and communication skills with the ability to interact effectively with client groups and translate technical terms into layman’s terms.

• Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment.

• Capable to self-manage and prioritize high volume of tickets in order to assist end users with their technical needs.

• Demonstrated success is previous environments requiring high level of confidentiality and professional discretion.

• 100% Travel may be required

Preferred:

• Bachelor's Degree in Information Technology.

• 5 years of experience working in IT or related field 

• Certificate from College or Technical School

• Associate's Degree or Equivalent Experience

At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.