Patient Services Representative

Online applications must be received before 11:59pm on:

August 4, 2026

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

284E-YN_CS_NPS - Patient Services Representative

Business Title:

Patient Services Representative

Employee Type:

Classified

Position Details:

The Opportunity:

As the Patient Services Representative for Student Affairs Cougar Health Services, you will provide essential support services for Counseling and Psychological Services. In this role, you will reschedule patient appointments, triage client telephone calls for clinicians, and process new patient paperwork and confidential information.

You will be responsible for maintaining patient records in Point and Click (PNC) and for providing general information about Counseling and Psychological Services to patients, faculty, staff, students, and the public, including details about available services and select policies and procedures.

Additional Information:

This is a full (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,485 to $4,633 | Range 38 Steps A - M | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

• Demonstrated experience using Microsoft Office applications, such as Word, Excel, Outlook and/or Access.

• Demonstrated strong written and verbal communication skills.

• Demonstrated strong customer service skills.

Preferred Qualifications:

• Demonstrated knowledge and understanding of medical terminology.

• Knowledge and use of Electronic Health Records.

• Documented on-the-job experience in a mental health or medical clinic.

• Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996 and FERPA, pertaining to the release of protected health information.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

Please see http://cougarhealth.wsu.edu/about-us/join-our-team/ for information regarding our vaccination and tuberculosis screening policy.

About Department/College/Area/ Campus - CHS Counseling and Psychological Services

Area/College: Student Affairs Cougar Health Services
Department Name: Counseling and Psychological Services (CAPS)
Location: Pullman, WA

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume
2) Cover Letter

External candidates, upload all documents in the “Application Document” section of your application.
Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type:

Full time

Position Term:

12 Month

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both.

More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/