General Housekeeping Assistant - Casual

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role 

We are looking for an enthusiastic, reliable, and hardworking General Housekeeping Assistant / House Porter to join our Housekeeping team. This is an excellent opportunity for someone who takes pride in maintaining high standards of cleanliness and presentation while supporting the smooth operation of a luxury hospitality environment.

This full-time role is responsible for maintaining the cleanliness and appearance of guest rooms, public areas, and back-of-house spaces, while providing essential operational support to the Housekeeping department.
As a General Housekeeping Assistant / House Porter, you will play a key part in ensuring our guests enjoy a clean, comfortable, and welcoming environment throughout their stay. You will support housekeeping operations by handling linen deliveries, assisting room attendants, maintaining public areas, and responding to operational requests across the hotel.

What you will do

• Maintain high standards of cleanliness and presentation in guest rooms, corridors, public areas, and back-of-house spaces.

• Deliver and collect linen, towels, guest supplies, and amenities throughout the hotel.

• Support Room Attendants by replenishing housekeeping trolleys and ensuring stock levels are maintained.

• Respond promptly to housekeeping requests from guests and other departments.

• Assist with the movement and storage of furniture, equipment, and supplies when required.

• Remove waste, recyclables, and used linen in accordance with hotel procedures.

• Ensure housekeeping storage areas, service corridors, and linen rooms remain clean and organised.

• Identify and report maintenance issues, safety hazards, or damaged items to the appropriate department.

• Assist with deep cleaning projects and periodic cleaning schedules.

• Support the preparation and set-up of guest rooms, meeting spaces, and other hotel areas as required.

• Work collaboratively with colleagues across Housekeeping, Front Office, Engineering, and Food & Beverage departments.

• Follow all health, safety, hygiene, and security procedures at all times.

• Contribute to a positive team culture and help deliver exceptional guest experiences.

What you bring

• Previous housekeeping, cleaning, porter, or hospitality experience is beneficial but not essential.

• A strong work ethic and willingness to support the wider team wherever required.

• Excellent attention to detail and commitment to maintaining high cleanliness standards.

• The ability to work efficiently in a fast-paced environment.

• Strong organisational and time-management skills.

• A positive, flexible, and dependable attitude.

• Good communication and interpersonal skills.

• The ability to work independently as well as part of a team.

• A commitment to providing excellent guest service.

• Physical fitness and the ability to undertake manual handling tasks, including lifting and moving supplies.

• Flexibility to work shifts, weekends, and public holidays in line with operational requirements.

• A genuine passion for hospitality and creating memorable guest experiences.

What we offer

• Competitive salary and service charge.

• Comprehensive training and career development opportunities.

• Complimentary meals while on duty.

• Uniform and complimentary dry cleaning.

• Increased holiday entitlement with years of service.

• Staff shuttle.

• Recognition and reward programmes.

• Exclusive employee events, celebrations, and wellbeing initiatives.

• A supportive and inclusive working environment.

• Opportunities for progression within a world-class hospitality organisation.