Customer Service Rep

Description

SUMMARY

Responsible for cultivating and strengthening customer relationships by efficiently and courteously assisting customers in-person and via phone with selecting and purchasing materials and products. Conducts counter sales transactions including cash sales and open account order pickups.

ESSENTIAL DUTIES AND RESPONSIBILITES (Other duties may be assigned)

• Answers phone calls quickly and efficiently.
• Assists counter customers with orders, quotes, and delivery times.
• Conducts all counter sales transactions by entering orders into the computer.
• Maintains good product knowledge to ensure timely and efficient customer service.
• Verifies and completes all necessary information before entering sales transactions.
• Provides suggestions needed to meet and/or exceed sales goals.
• Resolves or alerts management regarding inventory issues or customer concerns.
• Receives payment or obtains credit authorization. Examines defective materials returned by customers to determine if refund or replacement should be made.
• Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of products. Maintain a clean and organized showroom.

SUPERVISORY RESPONSIBILIES

None. 

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

CERTIFICATION, LICENSES, REGISTRATIONS

None required. 

SKILLS & ABILITIES

• Ability to understand customer needs and meet those needs.
• Highly organized with exceptional follow-through abilities.
• Experience in developing relationships with customers.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Personality that blends well with a fast-paced, goal-driven environment.
• Strong problem-solving skills.
• Motivation, drive, and a self-starting attitude.
• Competitive individual contributor who also loves to win as a team.
• Basic mathematical skills. Proficient understanding of units of measure.
• Basic computer skills and proficiency with Microsoft Office.

PHYSICAL DEMANDS

Work involves standing and walking, ability to lift up to 50 pounds and office duties performed from a seated position. There is potential for eye strain from reading detailed materials and looking at a computer screen. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level. The employee frequently is required to talk or hear.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet in the office area. The noise level in the warehouse is usually moderate. The warehouse space is not climate controlled.

FLSA: Non-Exempt