SENIOR EXECUTIVE, SYSTEMS (BACKUP & DISASTER RECOVERY)

GENERAL DESCRIPTION :
The Senior Executive (Production & Disaster Recovery) is responsible for ensuring the stability, availability, and recoverability of production systems and disaster recovery (DR) environments across KPJ Hospitals and Manages Private Cloud.
This role supports day-to-day production operations while planning, coordinating, and executing backup, DR readiness, and recovery activities to meet business continuity, regulatory, and operational requirements.

The role works closely with Infrastructure, Applications, CyberSecurity, and Vendors to ensure systems operate within agreed SLAs, RTOs, and RPOs, while minimizing downtime and operational risk.

JOB DESCRIPTION :
1.Production Operations & Support

• Monitor and support production systems availability and performance

• Ensure systems meet SLA, RTO, and RPO requirements

• Coordinate issue resolution with internal teams and vendors

• Support system changes, patching, and releases with minimal impact

• Support after-hours and on-call activities as part of operational requirements and team rotation.

2.Server Infrastructure & Project Support

• Prepare, evaluate, design, implement, and support server infrastructure initiatives, ensuring alignment with production stability and disaster recovery requirements

• Support infrastructure refresh, upgrade, migration, and enhancement activities

• Ensure project deliverables comply with operational, security, and DR standards

3.Disaster Recovery & Business Continuity

• Manage and maintain DR environments and recovery procedures

• Coordinate and execute DR drills, failover, and failback activities

• Ensure DR plans and runbooks are tested, updated, and documented

• Support audit, regulatory, and compliance requirements

4.Backup & Data Protection

• Monitor backup operations and resolve failures

• Perform restore testing to validate data integrity

• Ensure backup policies align with retention and security standards

5.Incident & Problem Management

• Act as key responder during production incidents and major outages

• Participate in incident investigation and root cause analysis (RCA)

• Provide timely status updates and operational reports

6.Governance & Continuous Improvement

• Maintain SOPs, runbooks, and DR documentation

• Follow change management and governance processes

• Identify opportunities to improve system resilience and recovery capability

• Perform ad-hoc tasks to support infrastructure operations and improvement initiatives across systems, identity, and related platforms as required

• Mentor and guide junior engineers by promoting best practices, knowledge sharing, and operational excellence

JOB REQUIREMENT :
Education: Bachelor Degree in Information Technology/Computer Science

Knowledge and Experiences:

• 5+ Years of Relevant Experience: Proven track record with hands-on experience in managing and maintaining server infrastructure and operations.

• Server Infrastructure Architecture & Design: In-depth understanding and experience in designing, architecting, and implementing server infrastructure to meet business needs and optimize performance.

• Backup Infrastructure Management: Solid experience in designing, configuring, installing, and supporting backup infrastructure, including offsite backup solutions for data protection and business continuity.

• Disaster Recovery Expertise: Experienced in managing disaster recovery processes, with direct involvement in running disaster recovery drills and handling actual recovery situations.

• Cloud Operations: Hands-on experience with managing cloud operations (AWS, Azure, or Google Cloud) is highly desirable, including migration, scaling, and optimizing cloud environments.

• Collaborative Team Player: Proven ability to work effectively in team environments, collaborating with colleagues at all levels of the organization to meet project goals and deadlines.

• Positive Attitude & Continuous Learning: A proactive approach with a strong desire to learn and stay updated with the latest technologies and industry trends, adapting to new challenges with enthusiasm.

Skills & Competencies:

• Veeam Certified Engineer (VMCE) or equivalent backup and data protection certification

• VMware Certified Professional (VCP) or relevant virtualization certification (advantage)

• Certifications related to disaster recovery, data protection, or infrastructure resilience (advantage)

Technical skills required

• Enterprise backup and recovery platform administration (e.g., Veeam)

• Backup infrastructure management and policy configuration

• Disaster recovery planning and execution

• Backup monitoring, troubleshooting, and restoration procedures

• Virtualization platform integration with backup systems

• Data protection and storage management concepts

Special skills required

• Strong analytical and troubleshooting skills for backup and recovery operations

• Ability to support DR drills, recovery testing, and service restoration activities

• Good documentation and reporting skills for backup operations and compliance records

• Awareness of data protection best practices and infrastructure resilience

Personal attributes

• Strong analytical and troubleshooting skills for backup and recovery operations

• Ability to support DR drills, recovery testing, and service restoration activities

• Good documentation and reporting skills for backup operations and compliance records

• Awareness of data protection best practices and infrastructure resilience