Guest Experience Host

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

If you’re confident, people-focused, and enjoy face-to-face engagement, this is your opportunity to join our Gold Coast team in a Guest Experience Host role.

As a Guest Experience Host, you’ll combine front-of-house hospitality with on-site marketing — welcoming guests, building rapport, and booking guests into livestream or in-person sales tours.

What You'll Do

• Welcome and register owners and guests at the front desk

• Engage guests face-to-face or by phone to build rapport and generate livestream or in-person tour bookings

• Qualify prospects and book appointments for livestream and in-person Sales Centres

• Promote the benefits of the Travel & Leisure community

• Work closely with Resort Operations to deliver a seamless guest journey

• Meet individual and team KPIs

• Complete required system updates and paperwork

Weekend and public holiday availability is required and the ability to work across multiple Gold Coast sites.

What You'll Bring

• Experience in hospitality, customer service, or face-to-face marketing

• Strong communication skills and confidence engaging guests in person

• A positive, energetic, and self-motivated approach

• Professional presentation and attention to detail

• Computer literacy; PMS experience (Hirum, Fidelio, Opera) advantageous

• Ability to work flexible shifts including weekends and public holidays

• Ability to work across multi-Sales sites in the Gold Coast

What's In It For You?

• Attractive incentive and recognition program

• Career growth within a global, values-driven organisation

• Professional development opportunities

• Discounted stays across Australia, Fiji, and New Zealand

Why You'll Love It

This role is ideal if you enjoy guest interaction, performance targets, and face-to-face marketing, with exposure to livestream sales environments.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.