Client Services

Description

NJI is an agency where creativity knows no borders. We navigate the complexities of public affairs, charting new paths across industries and continents to deliver work that sparks conversation, shifts perception, and inspires action.

The Role

We're not actively hiring for this role right now, but we're always looking to connect with talented people for future opportunities. In this role, you'll join a variety of staff across our divisions (tech, studio, client services, and more), supporting a dynamic, global client portfolio and collaborating closely with teams across NJI. We welcome candidates with agency experience on multi-faceted accounts with complex ideas and deliverables, and we'll calibrate the role and title to match your experience.

Note: This is a hybrid position that requires being in our Georgetown office three days per week on a flexible schedule. Our team meets for lunch every Wednesday, and we encourage crew members to join us in person for two additional days of their choosing.

Primary Responsibilities:

• Support client initiatives, and project-based work, ensuring smooth cross-functional workflows.
• Serve as a strategic point of contact for clients, partners, and vendors, providing premium customer service and timely responsiveness.
• Collaborate thoughtfully to develop strategic plans, concepts, and actionable recommendations for assigned projects and clients.
• Communicate effectively, both verbally and in writing, to deliver insights on digital and creative strategies, along with other client-oriented tasks.
• Manage project timelines, budgets, and scopes, proactively addressing challenges, identifying solutions, and handling revisions.
• Support weekly portfolio team meetings, including agenda preparation, information gathering, note-taking, and action item follow-ups.
• Ensure alignment across internal teams by communicating project goals, deliverables, and updates.
• Contribute to ongoing improvements in project management processes.
• Utilize the ClickUp project management system for all portfolio-related tasks.

Requirements:

• Client-facing experience working at the crossroads of communications, design, and creative services, with prior account management experience at an agency. We'll match your title and scope to your years of experience.
• Ability to work across a number of projects, workflows, and teams to respond to ever-changing client needs and deadlines.
• A proven track record, or a clear point of view, on developing strategic plans that benefit the client.

Diversity Commitment. Authenticity is the foundation of boundless creativity. Rooted in diverse life experiences, our team challenges the status quo through our work and culture every day. We are committed to sustaining and improving NJI's inclusive workplace by actively expanding the diversity of our team. We encourage people from underrepresented groups to apply. If you require accommodations or assistance during the application process, please contact [email protected] are unable to offer work visa sponsorship at this time.

Cover Letter. We think of cover letters more in the old-fashioned pen pal sense. Putting pen to page to share your greatest thoughts and interests. So, keep the job summary and skills list in your resume and write something that personally expresses more about who you are and what draws you to NJI and this role.