Customer Account Support Specialist

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Meet the team:

The Customer Support Specialist will be based in Bracknell, Berkshire.  This role requires someone with experience in customer account management and inside sales and is motivated to deliver exceptional service to meet the diverse needs of our customers. You will be an integral member of the Inside Sales Team, supporting the Manager with work that includes responding to customer questions, processing orders, answering calls, responding to emails and much more. Your work will support our UK & Ireland business objectives by meeting customer needs with both exceptional service and our life changing CGM product.

Where you come in:

• You will support the achievement of monthly objectives for revenue and new customer acquisition target.

• You will Support all elements of delivering exceptional account management, including responsibility for generation of regular patient list and renewals documentation .

• You will deal with all hospital/procurement related queries

• You will be responsible for proactively following up with hospitals to positively strengthen and grow relationships.

• You will utilize internal systems (Salesforce) to organize daily activities and accurately record all customer interactions, and will have a strong knowledge of excel to be able to create various reports.

•  You will develop an in-depth knowledge of the Dexcom products and confidently deal with any enquiries relating to self-funded patients and their user journey (training will be provided).

What makes you successful:

• You will thrive in a high pressure fast paced environment

• You can make decisions and take initiative.

• Be organized in all work pursuits.

• You have great communication skills and proven track record of dealing with complex customer accounts.

• You are adaptable to change.

• You will have Familiarity with NHS, CCG, Health Boards and Foundation Trust structure.

• Knowledge of diabetes is desirable but a willingness to learn is a must.

Suitable for a College Leaver
Although previous account management or sales experience is beneficial, this role could also suit a motivated college leaver who is keen to begin their career in a fast‑paced commercial environment. Full training will be provided, and we’re looking for someone with the right attitude, strong communication skills, and a willingness to learn and grow within the team.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Flex/Hybrid Workplace: Your primary location will be your assigned Dexcom site but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.