Customer Due Diligence Analyst

Job Description Summary:

The Credentialing team focuses in determining if the submitted application is within legal and regulatory compliance based on the approved interpretations from our monthly updated Credentialing Manual.

Description (External/ Internal):

• Log, maintain and track all credentialing application for the business unit.
• Access appropriate tracking tool to log applications and maintain application status based on daily activity
• Analyze organizational credentials, including; initial review of application to verify all required sections are completed and ensure appropriate documents for requested access have been attached and are accurate/current. (ie: business licenses, articles of incorporation, vendor reference, etc)
• Conduct credentialing of applications and/or change requests following established credentialing procedures.
• Conduct verification calls to the customers prior to completing a credentialing request.
• Conducts verification calls to state/ issuing agencies, vendor reference, landlords and others as deemed necessary.
• Receives inbound/ call backs from the customer on the tickets they are working on.
• Respond to inquiries from internal business units and external customers regarding status of applications in credentialing.

Qualifications (External):

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)​
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• 1-2 years general business experience preferred
• Experience with customers, and account set-up preferred
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production based environment
• Investigative oriented; strong attention to detail
• Good organizational skills
• Strong decision making ability

Qualifications (Internal):

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)​
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• 1-2 years general business experience preferred
• Experience with customers, and account set-up preferred
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production based environment
• Investigative oriented; strong attention to detail
• Good organizational skills
• Strong decision making ability
• Must be in current role for 1 year with a PDP rating of at least 3.0
• No attendance issues and disciplinary actions within the last 12 months
• Must be willing to work on night shift and rotating shift (if needed)

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