Director, Provider Network Management

Summary

As Director of Provider Network Management, you'll lead the team responsible for bringing
provider organizations into the WellHive network and ongoing sustainment of the network. You'll
oversee the project managers who run onboarding of new provider organizations and the
provider network specialists who handle the ongoing coordination, activation, and support of the
WellHive provider network. You'll be accountable for the team delivering this work on time and
with quality.

This is a hands-on operating role. You'll set clear priorities, manage the team's day-to-day
execution, and hold people accountable to their commitments. You'll work directly with each
member of the team to understand how the work is going, improve how it runs, and ensure
those improvements are sustained over time.

You'll operate in a fast-paced environment with many stakeholders and regular updates on our
progress are expected. Strong tools and processes have been put in place to support this team,
and a core part of your role is making sure they're used effectively to track work, monitor
progress, and report results. You'll continuously look for ways to improve how the team operates
and put practical, lasting improvements in place.

Responsibilities

• Manage and develop a team of project managers and provider network specialists, setting clear expectations and holding the team accountable for execution and quality
• Own the health of the team's portfolio, keeping onboarding projects, schedules, and status current so progress stays on track
• Define clear ownership and operating cadences across the team so responsibilities and priorities are well understood
• Oversee the activation and publishing of newly onboarded provider groups to customer networks, ensuring groups move through review, activation, and import in a timely way
• Provide regular tracking, monitoring, and reporting on team progress to internal leadership and the customer, with transparent status and metrics
• Streamline and automate the team's recurring work to improve throughput and make full use of our existing tools and systems
• Identify bottlenecks and recurring issues, implement improvements, and follow through to ensure they take hold
• Coach individuals through change and support the team in adopting and maintaining new processes
• Strengthen documentation and standards so the team's work is consistent, transparent, and repeatable
• Partner closely with cross-functional stakeholders, including leadership, the broader delivery organization, and the customer, to keep coordination tight and expectations aligned

Minimum Qualifications

• Bachelor's Degree and 5+ years of experience in operations, program or project management, healthcare network operations, or an equivalent field
• 5+ years of direct people-management experience, leading and developing a team
• Demonstrated track record of improving team processes and sustaining those improvements over time
• Ability to perform at a high level in a fast-paced environment, managing multiple competing priorities and many stakeholders at once
• A hands-on management style combined with the ability to hold a team accountable to standards and follow-through
• Excellent communication, problem-solving, and conflict-resolution skills, both written and verbal
• Fluency with CRM and project-management tools (such as Salesforce and Asana) and comfort using dashboards, reporting, and automation to run a team is strongly preferred; we'll train the right operational leader on our specific stack