- Location
- PDK, United States of America
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Manager
- Source
- Workday
Description
This at-will position is responsible for managing the daily activities in the ProdataKey customer service center. This position is responsible for motivating, coaching, and leading the customer support team to achieve performance goals. This position will support customer requests and employee requests.
Essential Functions:
The following list of functions describes the work to be performed but should not be construed as an exhaustive list of responsibilities, functions, or tasks the job may require.
Oversees the work of a team of representatives and supervisors that are responsible for promoting the organization's products or supporting the organization's clients.
Develops and administers call center policies governing scheduling, call handling, and customer service.
Establishes productivity and quality standards and tracks team performance. Implements plans meant to improve operational efficiency and effectiveness.
Performs complex tasks, typically following established processes.
Leads and directs the work of other employees and has full authority for personnel decisions.
Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.
Report daily to assigned office location.
Assist with other duties as assigned
Minimum Qualifications:
6 years of relevant experience in Computer Science, Communications, or a related field, or an equivalent combination of education and experience
Comprehensive knowledge of the field’s concepts and principles.
Experience in performing complex tasks and following established processes.
Excellent verbal and written communication skills.
Ability to foster teamwork.
Management skills.
A customer service orientation.
Physical Demands and Work Environment:
The physical demands described here represent those that must be met or may be encountered by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job requires regularly lifting/pushing up to fifteen pounds and occasionally lifting/pushing more than thirty pounds or exerting heavy force in a wide disparity of environmental conditions. The job involves standing, sitting, walking, stooping, bending, lifting, pushing, etc.
Pay Rate Type:
SalaryIf you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us!
