- Location
- Sanctuaire, Canada
- Type
- Part-time
- Department
- Healthcare
- Seniority
- Entry
- Source
- Workday
Description
Midtown est à la recherche d’un(e) associé(e) à l’accueil — le premier point de contact pour chaque interaction avec nos membres et nos invités.
Le rôle
Au Midtown, chaque interaction compte. Les associés à l’accueil donnent le ton dès l’arrivée : accueil attentionné, départ soigné, réponses claires et solutions rapides. Leur objectif est simple — créer des expériences mémorables à chaque visite. Ce rôle est essentiel à notre mission : inspirer les autres à transformer leur vie.
Ce qui vous motive
Créer un réel sentiment de communauté
Offrir une attention personnalisée
Accueillir chaque personne de façon naturelle et professionnelle
Laisser une première impression marquante
Créer des moments qui comptent pour les membres et invités
Aider les autres au quotidien
Communiquer les politiques avec clarté et aisance
Recevoir du coaching et le mettre en pratique rapidement
Votre quotidien
Accueillir chaque personne dès son arrivée
Comprendre les besoins et personnaliser l’expérience
Gérer les inscriptions, paiements et réservations
Répondre aux questions et résoudre les situations efficacement
Anticiper les irritants et proposer des solutions
Assurer un suivi lors des situations de service
Maintenir un espace d’accueil soigné
Coordonner avec l’entretien et la maintenance au besoin
Informer les membres sur les services et installations
Appliquer les processus avec constance
Effectuer les transactions (services et produits)
Contribuer à différentes initiatives (ex. appels d’anniversaire)
Profil recherché
Horaire flexible (matins, soirs, fins de semaine, certains jours fériés)
Excellent sens du service et plaisir à interagir avec les gens
À l’aise dans un environnement dynamique
Rapide, organisé(e) et efficace
Facilité à créer des liens avec tous types de profils
Bonne mémoire et sens de l’humour naturel
À l’aise avec les calculs et les transactions
Esprit d’équipe marqué
Communication claire et professionnelle
Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests.
The Position
Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.
You will love this job if:
You love inspiring a sense of community and providing personal attention
You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
You consistently strive to create a lasting first impression
You thrive in creating memorable moments for members and guests
You are passionate about helping others
You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
Receive coaching with optimism and implement recommendations
As Hospitality Associate, you will:
Greet everyone who enters the club with a warm welcome
Seek to understand how you can help make someone’s experience special
Demonstrate sound judgment, professionalism, and optimism
Assist members with program registration, payment processing, and scheduling services
Handle check-ins, addressing questions and resolving issues appropriately
Identify potential friction points for customer and help find solutions
Participate in service recovery
Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
Contact housekeeping and maintenance departments when a problem is reported
Answer queries regarding club services and facilities
Implement processes and procedures to ensure consistent delivery of service
Complete transactions for paid services or goods
Complete tasks or projects as assigned such as calling members with birthday greetings
Experience and Requirements
Availability to work a flexible schedule (including evenings, weekends, and some holidays)
Demonstrate strong customer service skills and enjoy serving others
Working knowledge of customer services standards
Work gracefully and quickly under pressure
Great personality that naturally connect with a wide variety of people
Keen memory and delightful sense of humor
Quickly make calculations when handling money
Work well in a collaborative team environment
Highly organized and efficient
Excellent communication skills
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.