- Salary
- $22 – $37
- Location
- Buffalo, NY, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
Overview:
Entry-level role in the Digital Product organization, designed to build strong product management fundamentals, an understanding of M&T’s customers, operating model, regulatory environment, and technology ecosystem, and hands-on experience supporting product operations. The role begins with an early commitment to product operations and learning within Digital, then creates a feeder path into broader opportunities such as Product Manager, Product Owner, Digital Strategy Manager, Customer Experience, or similar roles based on associate interest, demonstrated skills, and business needs.
Primary Responsibilities:
Support day-to-day product operations activities, including product documentation, issue tracking, process coordination, reporting, meeting preparation, and follow-up on action items.
Assist Product Managers, Product Owners, and Digital leaders in gathering information, organizing inputs, and coordinating work across business, technology, risk, compliance, operations, and customer experience partners.
Contribute to the development and ongoing refinement of product documentation, requirements, user stories, journey maps, procedures, and operational routines.
Develop familiarity with digital banking capabilities, customer journeys, product performance measures, compliance considerations, and the technology ecosystem that supports M&T’s digital experiences.
Participate in market, customer, competitive, and operational research to support product decisions and identify opportunities for improvement.
Help coordinate product governance routines, including intake, prioritization support, readiness activities, release coordination, controls, and stakeholder communication.
Build product management capabilities through hands-on assignments, mentorship, training, and exposure to multiple areas across Digital.
Demonstrate curiosity, accountability, strong communication, and a willingness to learn while supporting continuity in the product operations function.
Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Skills / Capabilities Required:
Strong interest in digital banking, product management, customer experience, technology, or financial services.
Demonstrated curiosity, learning agility, problem-solving ability, and attention to detail.
Ability to organize information, manage follow-through, and communicate clearly with cross-functional partners.
Comfort working with ambiguity, asking thoughtful questions, and learning new tools, processes, and business concepts.
Basic analytical, research, presentation, and written communication skills.
Ability to work in Buffalo, NY, to support in-person learning, mentorship, and engagement with the Digital team.
Education and Experience Required:
Associates' degree
Minimum of two years’ work experience.
Combination of four years banking or related experience.
Education and Experience Preferred:
Exposure to product management, Agile delivery, design thinking, customer journey mapping, data analysis, process improvement, banking, fintech, or technology projects.
Demonstrated interest in building a career in Digital with potential progression into Product Manager, Product Owner, Digital Strategy, Customer Experience, or related roles.
