Center Operations & Sales Manager

About Manabie

Manabie offers Total Education. It is our education philosophy, which not only focuses on building a strong academic foundation but also develops cognitive, creative, and emotional skills together with consciousness of social and environmental issues.

Total Education is supported by caring coaches, a strong community of passionate individuals, and engaging content to help our learners gain lifelong skills, awareness, and confidence.

At Manabie, we believe everyone has inner greatness that can be discovered by developing a love for learning, igniting curiosity, and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people, societies, and the natural world can thrive.

Manabie International: https://www.manabie.com/ja
Manabie Vietnam: https://www.manabie.vn/ve-chung-toi
Public School product: https://ioit.vast.gov.vn/tin-tuc/tin-vien-cong-nghe-thong-tin/hoat-dong-chung/2026/3/le-ky-ket-bien-ban-ghi-nho-mou-giua-cong-ty-manabie-viet-nam-cong-ty-alpha-technologies-va-vien-cong-nghe-thong-tin-trong-trien-khai-chuong-trinh-dao-tao-steam_121901

Role Overview

The Center Operations & Sales Manager is a hybrid, high-impact role designed for a dynamic leader who can seamlessly switch between ground-level business development and high-efficiency center operations. You will be responsible for driving market expansion through direct field sales and public school partnerships (50%), while simultaneously ensuring standard operating procedures (SOPs), academic quality, and high-level customer service are maintained across partner centers (50%).

Key Responsibilities

1. Business Development & Sales (50%)

• Lead Generation & Market Mapping: Conduct targeted field sales activities and leverage local networks/events to identify and approach potential public schools, center owners, and teachers to expand Manabie's educational network.
• Pitching & Needs Assessment: Conduct thorough assessments of potential partners’ unique challenges. Deliver compelling face-to-face, phone, or video pitches demonstrating how Manabie’s solutions enhance learning and center growth.
• Proposal & Negotiation: Present commercial partnership tiers and schemes to stakeholders. Lead negotiations and finalize agreements ensuring terms align with corporate business objectives.
• Marketing & Local Acquisition: Plan and execute offline community events and referral programs to acquire new students. Overlook local social media presence to build brand awareness and drive engagement.

2. Customer Service & Center Operations (50%)

• Partner & Service Management: Act as the primary operational liaison for center partners. Oversee contract signing, teacher onboarding, and performance tracking to ensure a seamless academic environment.
• Team Leadership & Resource Management: Lead and guide the center admin team, security, and cleaning staff. Manage shift schedules, timesheets, and collaborate with HR on payroll and recruitment.
• Class & Facility Operations: Oversee optimal classroom allocation, class scheduling, attendance tracking, and tuition fee collection. Manage petty cash, track rental payments, and maintain accurate operational records.
• Quality Assurance & Leadership: Define and track operational KPIs, reporting feedback directly to HQ. Implement scripts and customer workflows to maintain top-tier customer service and parent communication.

Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Management, or a related field (Master’s preferred).
• Experience: Minimum of 3–5 years of experience in the education industry, blending education center management/operations with a proven track record in B2B field sales or business development.
• Sales Prowess: Strong negotiation, relationship-building, and pitch delivery skills; results-oriented with a drive to meet and exceed growth targets.
• Operational Skills: Exceptional leadership and team management capabilities. Highly analytical, comfortable utilizing spreadsheets, CRM, and operational tracking software.
• Soft Skills: Excellent interpersonal communication, multitasking, and problem-solving abilities. High stress tolerance with strict attention to detail and professional integrity.
• Language: Professional working proficiency in both Vietnamese and English.

Benefits & Working Conditions

• Compensation: Highly competitive base salary + performance bonuses + sales commission.
• Onboarding: 2-month probation period at 100% full-time salary.
• Health & Wellness: Premium Health Insurance package from Bao Viet.
• Time Off: 14 days of paid annual leave.
• Bonuses: 13th-month salary and performance-based corporate rewards.

Working Hours & Location

• Working Hours: 09:00 - 18:00, Monday to Friday (with occasional weekend flexibility required for field activities/events).
• Location: 3rd Floor - Copac Square, 12 Ton Dan, Ward 13, District 4, HCMC.