Payroll Associate II

Execute end-to-end payroll processing for assigned LATAM countries (e.g.: Mexico, Colombia, Brazil, Argentina, etc) Review payroll inputs, outputs, reconciliations, and variance reports Partner with ICPs to ensure accurate and timely payroll delivery Investigate and resolve payroll discrepancies and client/employee queries within SLAs Support GTN balancing, statutory reporting, and compliance activities. Manage client interactions and handle escalations with appropriate ownership Support integrations (employee data, time files) and drive root cause resolution. Conduct root cause analysis (RCA) and drive corrective and preventive actions Maintain strong stakeholder relationships across clients, ICPs, and internal teams Contribute to process improvements, documentation, and knowledge sharing Ensure adherence to internal controls, SOC requirements, and year-end activities Review and approve payroll reconciliations, variance analyses, audits, and payroll outputs. Serve as an escalation point for complex payroll issues, client concerns, and compliance-related matters. Mentor and support junior payroll team members through coaching and knowledge sharing. Drive process improvements, standardization efforts, and payroll transformation initiatives. Ensure compliance with internal controls, SOC requirements, and audit standards. 4-6 years of payroll experience with strong exposure to LATAM payroll Experience supporting payroll via ICP (In-Country Partner) model Advanced Spanish proficiency (B2/C1+) with ability to manage business communication Experience supporting one or more LATAM countries (multi-country preferred) Experience in handling client escalations and complex payroll issues. Strong understanding of payroll compliance, reconciliations, and controls Advanced Excel skills (Pivot Tables, VLOOKUPs, formulas) for payroll analysis Ability to work in LATAM-aligned shifts (evening/night IST as required) Experience with UKG Pro or other global payroll platforms Exposure to payroll implementations or transitions