IT Operations Engineer

Role Summary

We are seeking an experienced IT Operations Engineer to design, implement, automate, and support enterprise IT infrastructure and operations. The ideal candidate will have expertise in infrastructure automation, configuration management, virtualization, cloud infrastructure, monitoring, and log management to ensure the availability, scalability, security, and performance of enterprise systems.

Key Responsibilities

• Design, deploy, and maintain enterprise IT infrastructure across on-premises and cloud environments.
• Automate infrastructure provisioning, configuration, and deployment processes.
• Monitor system health, performance, and availability using enterprise monitoring and logging solutions.
• Manage virtualization and private cloud environments.
• Perform infrastructure troubleshooting, root cause analysis, and incident resolution.
• Implement Infrastructure as Code (IaC) and configuration management best practices.
• Collaborate with DevOps, Cloud, Security, and Application teams to ensure reliable system operations.
• Maintain backup, disaster recovery, and high availability solutions.
• Ensure compliance with enterprise security, governance, and operational standards.
• Prepare operational documentation, runbooks, and technical procedures.

Must-Have Skills

• Hands-on experience with ELK Stack OR Elasticsearch for log management, monitoring, and observability.
• Experience with Terraform OR Ansible for Infrastructure as Code (IaC) and configuration management.
• Experience with VMware vCenter OR OpenStack for virtualization and private cloud infrastructure.
• Strong knowledge of Linux and Windows Server administration.
• Experience with Shell Scripting OR Python for infrastructure automation.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Load Balancing.
• Experience with system monitoring, performance tuning, and incident management.
• Strong troubleshooting, analytical, and problem-solving skills.

Good to Have

• Experience with Docker OR Kubernetes.
• Experience with cloud platforms such as Microsoft Azure OR AWS OR Google Cloud Platform (GCP).
• Knowledge of Prometheus OR Grafana OR Zabbix for infrastructure monitoring.
• Experience with Git and CI/CD pipelines.
• Familiarity with ITIL processes and service management practices.
• Understanding of security hardening, identity management, and compliance frameworks.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Information Systems, or a related field.
• 6–0+ years of experience in IT Operations, Infrastructure Engineering, Systems Administration, Platform Engineering, or Cloud Operations.

Preferred Skills

• Experience managing enterprise-scale infrastructure and hybrid cloud environments.
• Strong understanding of automation-first operational practices.
• Experience working in Agile, DevOps, or Site Reliability Engineering (SRE) environments.
• Excellent communication, documentation, and stakeholder management skills.
• Ability to optimize infrastructure for high availability, scalability, security, and operational efficiency.